Experience

STUCK DESIGN

• Design
• 1 - 100 Employee

• Senior User Experience Researcher

  • Aug 2021 - Present

  STUCK is a multidisciplinary design agency in Singapore. - User research & design thinking for different sectors. (eg. Healthcare, Gov etc) Leading innovation & ideation workshops, running of service prototypes and testing. Equipping of clients with design mindsets & methodology. STUCK is a multidisciplinary design agency in Singapore. - User research & design thinking for different sectors. (eg. Healthcare, Gov etc) Leading innovation & ideation workshops, running of service prototypes and testing. Equipping of clients with design mindsets & methodology.



MoneySmart Group

• Singapore
• Technology, Information and Internet
• 1 - 100 Employee

• Senior product experience researcher

  • Nov 2019 - Aug 2021

  Moneysmart is Singapore's equivalent of comparison website Finder. - User research for various complex financial products, including mortgage, insurance etc. Setting up of research repository and user testing protocols. Lead design discovery workshops, research sharings and outreach. Support and mentoring of junior researchers. Moneysmart is Singapore's equivalent of comparison website Finder. - User research for various complex financial products, including mortgage, insurance etc. Setting up of research repository and user testing protocols. Lead design discovery workshops, research sharings and outreach. Support and mentoring of junior researchers.



Rainbow Centre

• Singapore
• Non-profit Organizations
• 200 - 300 Employee

• User Experience designer & researcher (social design)

  • Oct 2017 - Nov 2019

  Rainbow centre is a school for students with special needs. - Research, design, prototyping and communications of programmes and services. This includes services to facilitate transition management, digital platforms to support teachers and staff, curriculum touchpoint development and development of website for external communications. Rainbow centre is a school for students with special needs. - Research, design, prototyping and communications of programmes and services. This includes services to facilitate transition management, digital platforms to support teachers and staff, curriculum touchpoint development and development of website for external communications.



Kudoz - 100's of Splendid Learning Experiences

• Design fellow

  • Sep 2018 - Nov 2018

  Kudoz is an experience platform connecting people with and without disabilities to splendid things to do, together. - Redesign of coaching experience, this included user research, facilitation, digital and physical touchpoint redesign and testing. Kudoz is an experience platform connecting people with and without disabilities to splendid things to do, together. - Redesign of coaching experience, this included user research, facilitation, digital and physical touchpoint redesign and testing.



National Council of Social Service (NCSS)

• Singapore
• Government Administration
• 1 - 100 Employee

• Manager (design and research)

  • Dec 2014 - Sep 2017

  Project lead for - winner of President Design Award 2018, Design of the year. Conceptualization and execution of design research & service design for social service sector, involving ethnography and mix methods whilst prototyping solutions to see which ones gain traction. This also involved collaborating and facilitating between various non-profits, design consultancies, schools & stakeholders. Project lead for - winner of President Design Award 2018, Design of the year. Conceptualization and execution of design research & service design for social service sector, involving ethnography and mix methods whilst prototyping solutions to see which ones gain traction. This also involved collaborating and facilitating between various non-profits, design consultancies, schools & stakeholders.



DesignSingapore Council I Design Innovation Unit

• Executive (Design Innovation)

  • Jun 2014 - Nov 2014

  Conceptualization and execution of design thinking programs for healthcare and food sectors. This involved collaborating with various international design agencies on scoping, curriculum and delivery. Conceptualization and execution of design thinking programs for healthcare and food sectors. This involved collaborating with various international design agencies on scoping, curriculum and delivery.



FutureBrand Asia-Pacific

• Creative Department Intern

  • Feb 2014 - Apr 2014

  Visual Identity system and design for alcohol brand in Philippines. Sensorial and retail branding for a Singapore bank. Visual Identity system and design for alcohol brand in Philippines. Sensorial and retail branding for a Singapore bank.


Designrete
• Singapore
• Education Management
• 1 - 100 Employee
• Design Trainer

  • Aug 2013 - Jan 2014

Fabrica
• United Kingdom
• Retail Art Supplies
• 1 - 100 Employee
• Invited for placement with Design Team

  • Oct 2013 - Oct 2013