Experience

Charles River Development

• United States
• Software Development
• 700 & Above Employee

• Senior User Experience Designer

  • May 2021 - Present

  Burlington, Massachusetts, United States



Access | Information Management

• United States
• Information Services
• 700 & Above Employee

• Senior User Experience Designer

  • Nov 2019 - May 2021

  Woburn, MA



Constant Contact

• United States
• Advertising Services
• 700 & Above Employee

• UX Designer

  • Oct 2016 - Nov 2019



Commonwealth Financial Network

• United States
• Financial Services
• 700 & Above Employee

• UX Designer

  • Apr 2014 - Sep 2016

  Greater Boston Area Designing interfaces for investors and financial advisors on mobile and web-based platforms. Contributing deliverables in an Agile development environment. Creating test prototypes, test scripts, helping to administer product usability tests. Designing data visualization tools for financial advisors and investors. Creating workflow documents, style guide deliverables.



HID

• United States
• Security and Investigations
• 700 & Above Employee

• UX Designer (contract)

  • Oct 2013 - Apr 2014

  Greater Boston Area Designing low and high fidelity prototypes for B2B e-commerce. Low fidelity prototyping: Gather requirements and prototype features for stakeholders using Visio. High fidelity prototyping: Produced pixel-perfect mockups with Adobe CS 6.



MetraTech, now part of Ericsson

• User Experience Specialist

  • Mar 2012 - Oct 2013

  Greater Boston Area Low fidelity prototyping: Gather requirements and prototyped billing features for internal and external stakeholders using Balsamiq. Present prototypes to internal product and external stakeholders. Gather feedback and finalize a signed off design. External stakeholders have included multi-million dollar account holders. High fidelity prototyping: After low fidelity prototype signoff, produced pixel-perfect mockups using HTML5, CSS3, and JQuery. Worked with offshore team to “wire” these… Show more Low fidelity prototyping: Gather requirements and prototyped billing features for internal and external stakeholders using Balsamiq. Present prototypes to internal product and external stakeholders. Gather feedback and finalize a signed off design. External stakeholders have included multi-million dollar account holders. High fidelity prototyping: After low fidelity prototype signoff, produced pixel-perfect mockups using HTML5, CSS3, and JQuery. Worked with offshore team to “wire” these front-end prototypes into the product. Used Jquery libraries to produce original (but common sense) solutions to challenging UI problems. Usability evaluations: Produced expert reviews of applications and features. Presented findings to product teams. Prioritized issues for placement in the usability queue. Other Responsibilities: Serving as user experience copywriter for all product UIs. Designed wiki-based product knowledgebase CMS. Show less



Color Kinetics

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Writer and Designer (Contractor)

  • Nov 2010 - Aug 2011

  Greater Boston Area Used Adobe CS5 to create marketing and technical communications for LED lighting systems.



Harvest Power, Inc.

• Writer

  • May 2010 - Mar 2011

  Greater Boston Area Researched and wrote technical business proposals for energy projects.



EHK North America

• Product Research (contract)

  • Jun 2009 - Feb 2010

  Greater Boston Area Conducted competitive analysis of home energy savings products for startup company CEO.



Ipswitch, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Information Developer

  • Apr 2007 - Jun 2009

  Greater Boston Area Designed and conducted usability testing and review for new web-based product, playing lead role in fulfilling a key Ipswitch value proposition—product usability. Researched, designed, and authored whitepapers for key product features, activities usually performed by external consultants. Administered content management system for product documentation and collateral. Wrote documentation and whitepapers for new products and features.



MetraTech

• Technical Writer

  • May 2001 - Apr 2007

  Greater Boston Area Wrote all overviews for MetraTech’s flagship product—an enterprise-wide billing system with multiple roles and a unique platform vocabulary. This greatly reduced need for product training, making new revenue streams available. Also increased revenue by providing sales with compelling summaries of product features. Overviews were often deployed during the sales process. CEO awarded overview project MetraTech’s “Outstanding Achievement” award. Oversaw publication of all documentation as… Show more Wrote all overviews for MetraTech’s flagship product—an enterprise-wide billing system with multiple roles and a unique platform vocabulary. This greatly reduced need for product training, making new revenue streams available. Also increased revenue by providing sales with compelling summaries of product features. Overviews were often deployed during the sales process. CEO awarded overview project MetraTech’s “Outstanding Achievement” award. Oversaw publication of all documentation as sole writer for two releases following a company restructuring. Designed and created documentation department web site, CD splash screen, CD label, product release notes, and product documentation home page. Helped write sales proposals, served on product positioning committee. Supported sales by creating graphics for presentations and collateral. Show less



HCI Systems

• Technical Writer

  • Jul 2000 - Mar 2001

  Portland, Maine Area Authored guides for HCI products, including system administrator guides, user guides, quick references, training materials, and online help. Created original layout and design for all product manuals. Updated graphics and content for company website. Participated in UI design and evaluation meetings.