Distribution Channel Manager

• Jul 2022 - Present

Head of New Markets

• Jul 2019 - May 2022

Openpay is an Australian (Melbourne) fintech company operating in the burgeoning buy-now-pay-later (BNPL) space. As the Head of New Markets, I was charged with the responsibility of broadening Openpay's operations into non-traditional markets and industries. • Worked with all internal stakeholders including risk, finance, legal, tech and marketing to refine and then take to market the standard Openpay product making it suitable for both education and the sports registration payment sectors. • Officially launched new education vertical with 50+ education merchants and ultimately the signing of the first BNPL product in the Australian University system (RMIT). • Soft launched Openpay into the sport membership and education sectors by signing 100+ bronze level merchants. Account managed the merchants to ensure a successful rollout that resulted in well above average consumer uptake. • Officially launched new memberships vertical by signing 2 major enterprise-level integration partnerships. These partnerships gave Openpay access to significant sections of the community sport and golf industries. • Created business case to enable Openpay plans to automatically renew, making Openpay’s buy now, pay later product suited to professional and industry membership organisation and a perfect (and better) alternative to existing direct debit facilities.

General Manager & National Operations Manager

• Jul 2016 - Mar 2019

♦ Demonstrated financial acumen. Assumed full P&L responsibility across multiple sites. Contributed to the Financial Review’s ‘Fast Starter’ listing and the Telstra Small Business runner’s up award within 12-months. ♦ Optimised human resources and talent management. Led and supervised the head office support team and clinic-level recruitment activity intending to develop and continually improve operational business at all levels: expanded two states recruitment and payroll HR policies and procedures. ♦ Collaborated with effective partner management. Supported the 60/40 mixture of company-owned and partnered clinics. ♦ Led ITC and the development of IT systems and infrastructure. Rebuilt the practice management software from scratch intending to make it impossible for clinical staff to eliminate unnecessary clinical charges and rolled out a new VOIP telephone system across all sites. Reduced call costs by over 50% and highlighted advanced analytics to track under-achieving clinics. ♦ Identified business development opportunities. Engaged with a leadership group of prominent senior veterinarians and practice managers to function as an advisory group regarding all clinical activity.

State Manager

• 2015 - 2016

♦ Delivered over 40,000 jobs annually. Offered strategic leadership and fiscal management to support sales and technical trade staff. ♦ Managed operations and workflow management. Maximise efficiency to ensure tasks were performed professionally, on time. ♦ Developed stakeholder relationships. Reached out to potential clients and offered an individualised experience with active account management. ♦ Tracked operational performance with regular management reporting. Highlighted trends to enhance the client, Intact Group MD and COO’s decision-making process across financial and operational matters.

Regional Operations Manager

• 2009 - 2014

♦ Recruited the management team and 150+ staff, including a pre-sales team at TRAC. ♦Researched, wrote and won over 13.4 million in public tenders.$4.5 million Thomastown Recreation and Aquatic Centre (TRAC), $2 million Yarrambat Golf Course, $1.2 million Keilor Golf Course, $1 million Geelong Golf Course, $1.2 million Diamond Valley Sports and Fitness Centre, $2 million Glen Waverley and Oakleigh Golf Courses and $1.5 million Bundoora RMIT Sport Facilities.♦Achieved year on year EBIT growth in my portfolio of managed sites. Designed and built a sophisticated KPI benchmarking tool for the golf industry.♦Developed and implemented a new web-based Content Management System (CMS) for the Belgravia Leisure group to satisfy the needs of 80+ sites.

General Manager

• 2006 - 2009

♦ Oversaw daily operations, completed board reporting and business development of Australia’s busiest golf facility, Moore Park Golf Course, an 18-hole course, 60 bay, tri-level driving range, pro shop, golf academy and clubhouse/function centre facilities. ♦ Supported 60,000+ rounds of golf and 200+ functions each year.Assumed full profit and loss responsibility. Prepared and executed the annual business and marketing plans. Collaborated with the client and ground staff to execute the capital replacement program each year. Increased profitability by 26% by narrowing the pro shop stock range. Increased gross profit by 60%.♦ Hosted the NSW Open within the first 12-months. Prepared the course for the successful running of the 2006 NSW Open golf tournament.♦ Led 40 high-performing team members to support 650 members.Recruited and supervised golf, administration and food and beverage staff members. Increased membership sales, effectively marketing, selling, and maintaining a healthy membership base. Reviewed membership packages and implemented changes, increasing membership revenue by over $100K in the first financial year. Increased the driving range spend per visitor by 20% (without price rise).