Jon Thelen

Project Manager at I.T. Right, Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Lansing

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Experience

    • United States
    • Computer Networking
    • 1 - 100 Employee
    • Project Manager
      • Sep 2020 - Present

    • United States
    • IT Services and IT Consulting
    • 400 - 500 Employee
    • Project Coordinator
      • Jul 2018 - Apr 2020

      • Responsible for end-to-end coordination, delivery and management of technical projects • Managed a team of engineers to ensure proper deployment of technical resources• Defined project scopes and managed established timelines • Tracked profitability to address issues and risks • Provided status updates to leadership, engineering team and clients • Purchased all technology after sales through Ingram Micro, D&H, Tech Data and Dell• Managed incoming inventory and maintained tolerance levels on internal stock• Developed and improved end to end vendor life-cycle management processes • Created solution engineering initiatives based on complex project scopes

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Consultant
      • Nov 2016 - Jul 2018

      • Responsible for the management of 30+ vendor accounts• Facilitated biannual meetings and technology budget planning• Sold technology hardware including computers, servers and networking equipment• Oversaw after sale technology purchases • Managed sales of Dell, Ingram Micro and CDW equipment• Tracked and managed incoming inventory • Managed service renewals including domains, SSL and warranties • Responsible for the management of 30+ vendor accounts• Facilitated biannual meetings and technology budget planning• Sold technology hardware including computers, servers and networking equipment• Oversaw after sale technology purchases • Managed sales of Dell, Ingram Micro and CDW equipment• Tracked and managed incoming inventory • Managed service renewals including domains, SSL and warranties

    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Technical Account Manager
      • Aug 2014 - Nov 2016

      • Provided account management for over 50 manage services clients• Collaborated with technical team to optimize SLA adherence and performance • Effectively coordinated and facilitated support service activities between support teams and customers• Acted as a single point of contact for customer accounts • Oversaw problem solving efforts between customers, engineers, and software support • Lead complex service delivery processes • Developed and coordinated proactive maintenance initiatives based on industry best practices and statistical data trends • Conducted quarterly business reviews • Established 3 – 5 year budget plans • Managed the sale of technology hardware including computers, servers and networking equipment

    • United States
    • Telecommunications
    • 1 - 100 Employee
    • IT Engineer
      • Jun 2012 - Aug 2014

      • Engineered underground routes for fiber optic cable and permitting • Utilized CAD and Google Earth to design fiber optic cabling routes• Provided post construction as-built books upon completion• Internal technical support • Engineered underground routes for fiber optic cable and permitting • Utilized CAD and Google Earth to design fiber optic cabling routes• Provided post construction as-built books upon completion• Internal technical support

Education

  • Lansing Community College
    Associate's degree, Criminal Justice and Corrections
    2006 - 2011

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