Experience

Design by Structure

• United Kingdom
• Design Services
• 1 - 100 Employee

• Account Director

  • Sep 2022 - Present

  London, United Kingdon Structure works with European, high growth businesses across technology, finance and professional services. We create distinctive branding and digital, accelerating growth and results.



Black Sun

• United Kingdom
• Business Consulting and Services
• 100 - 200 Employee

• Account Director

  • Aug 2021 - Sep 2022

  London, England, United Kingdom Helping businesses tell their corporate value-creation story to investors, employees and wider stakeholders



Paragon Customer Communications (Previously RRD UK)

• United Kingdom
• Marketing Services
• 1 - 100 Employee

• Account Director

  • Mar 2015 - Jul 2021

  London, United Kingdom While performing this role, I managed a multi-million-pound account. I steered account development, operational efficiencies, and planning activities. I mentored diverse teams, including creative, marketing, and digital teams. I accurately assessed the business demands of the customers and provided them applicable solutions. I ensured exceptional customer service delivery by fulfilling their expectations. I expanded the company's service delivery by exploring digital opportunities and driving… Show more While performing this role, I managed a multi-million-pound account. I steered account development, operational efficiencies, and planning activities. I mentored diverse teams, including creative, marketing, and digital teams. I accurately assessed the business demands of the customers and provided them applicable solutions. I ensured exceptional customer service delivery by fulfilling their expectations. I expanded the company's service delivery by exploring digital opportunities and driving continuous improvement. • Increased revenue year on year, exceeding all targets. 280% Growth in five years • Accomplished and expanded a three month RFP into a five-year contract. Replacing incumbent design team and turning into 'best in class' creative function; applied marketing support for Asia, Europe, and US. • Led the branding of various offices globally such as London, New York, Chicago, Paris, and Luxembourg; transformed office spaces into engaging showpieces and branding platforms. • Executed a global enterprise solution (Workfront) that subsequently adopted by 250+ users globally. • Redeveloped 4500 slides and 300+ existing pitchbooks for a new sales enablement platform (Seismic), managing multiple stakeholders from sales leads, brand, and marketing. • Redesigned all collateral and office templates within set deadlines for a global launch, including design, print, and translation services. Show less



RR Donnelley

• United States
• Advertising Services
• 700 & Above Employee

• Creative Account Director | Willis

  • Mar 2013 - Mar 2015

  London, United Kingdom During this job, I mentored global design, digital, and print teams across the UK, US, and India. I oversaw contracts, budget, and P&L. I assessed client's business needs and fulfilled their demands. I ensured the accurate flow of information across the organisation for smooth business operations. I have developed long-term relationships with key stakeholders. • Implemented EBIT and contribution targets by driving revenue growth through new business. • Transformed in-house artwork… Show more During this job, I mentored global design, digital, and print teams across the UK, US, and India. I oversaw contracts, budget, and P&L. I assessed client's business needs and fulfilled their demands. I ensured the accurate flow of information across the organisation for smooth business operations. I have developed long-term relationships with key stakeholders. • Implemented EBIT and contribution targets by driving revenue growth through new business. • Transformed in-house artwork facility into a creative studio; implemented a design studio in New York with the support of offshore resources in India (in 2013 the New York team acquired more new work within three months of launch than the incumbent team produced in the whole of 2012). • Boosted employee morale and efficiencies through performance management appraisals.

• UK Senior Account Manager | Design Services | KPMG

  • Jan 2011 - Mar 2013

  As a Senior Account Manager, I guided high-achieving creative teams, including the global marketing team. I actively participated in the global rebranding of KPMG. I managed daily activities such as customer service, in-house campaigns, RFP's, client literature, reporting, and creative briefings. • Planned and conducted a national advertising campaign in collaboration with KPMG and JC Decaux. • Directed the execution of national people photography campaign across multiple locations… Show more As a Senior Account Manager, I guided high-achieving creative teams, including the global marketing team. I actively participated in the global rebranding of KPMG. I managed daily activities such as customer service, in-house campaigns, RFP's, client literature, reporting, and creative briefings. • Planned and conducted a national advertising campaign in collaboration with KPMG and JC Decaux. • Directed the execution of national people photography campaign across multiple locations photographing more than 10k staff members. • Directed the branding and management of KPMG's chosen charity website and literature launch for Shelter as well as the successful world record attempt 'The Big Blue Kick' working with the GB Tae Kwon Do Team

• UK Head of Design

  • Dec 2005 - Jan 2011

  London, United Kingdom As a UK Head of Design, I guided 30+ designers across multiple locations. I ensured efficient delivery of national design services. Designed and implemented new processes and tools to continuously improve processes. I established long-term relationships with new clients. • Executed design projects/campaigns within time and budgetary constraints. • Won two re-tenders of the RRD Contract for Creative: negotiated two successive three-year contracts. • Established, resourced, and managed a… Show more As a UK Head of Design, I guided 30+ designers across multiple locations. I ensured efficient delivery of national design services. Designed and implemented new processes and tools to continuously improve processes. I established long-term relationships with new clients. • Executed design projects/campaigns within time and budgetary constraints. • Won two re-tenders of the RRD Contract for Creative: negotiated two successive three-year contracts. • Established, resourced, and managed a design Centre in Edinburgh and a Digital Studio in Watford. • Established a new workflow platform (Streamtime); adopted by RRD for their numerous key clients.



KPMG

• Brazil
• Construction

• UK Operations Manager

  • Jan 2004 - Dec 2005

  London, United Kingdom As the UK Operations Manager I had the overall responsibility for the running of three design studios, taking them from isolated regional design centres and turning them into one national creative service. Within two years of taking on the role I had grown the national team into five studio's with the addition of a Digital Studio in Watford and a design centre in Edinburgh. Key Responsibilities: Creative direction on key strategic projects Client relationship development People… Show more As the UK Operations Manager I had the overall responsibility for the running of three design studios, taking them from isolated regional design centres and turning them into one national creative service. Within two years of taking on the role I had grown the national team into five studio's with the addition of a Digital Studio in Watford and a design centre in Edinburgh. Key Responsibilities: Creative direction on key strategic projects Client relationship development People Leadership Staff Utilisation Motivate / mentor / development of staff Art direction Appointment, review and administration of the supplier roster

• Design Services, Studio Manager

  • Apr 1999 - Jan 2004

  Manchester, United Kingdom Running a small team of nine designers across two locations (Manchester and Leeds) I was responsible for the delivery of design to six KPMG offices across the North of England. My role included the day to day running of the studio as well as managing the external provision of services for Design including Print, Photography and Recruitment Agencies. Key Responsibilities: Creative and Art direction Client relationship development Appointment, review and administration of the… Show more Running a small team of nine designers across two locations (Manchester and Leeds) I was responsible for the delivery of design to six KPMG offices across the North of England. My role included the day to day running of the studio as well as managing the external provision of services for Design including Print, Photography and Recruitment Agencies. Key Responsibilities: Creative and Art direction Client relationship development Appointment, review and administration of the supplier roster Staff appraisal Recruitment and utilisation Design and client briefing Brainstorming and motivating

• Senior Designer

  • Dec 1996 - Apr 1999

  Manchester, United Kingdom Responsible for the delivery of above and below the line brand literature from concept to completion including proposal work, marketing collateral, advertising and presentation support. Managing a number of internal clients, liaison with third party suppliers such as printers and photographers. Art direction, brainstorming and management of budgets, workflow and job bag management.



CWS (Part of the Co-operative Group)

• Packaging and technical specification Creation

  • Sep 1995 - Jan 1996

  Manchester, United Kingdom Packaging design and technical specification creation for the technical centre (part of the Co-operative Group)



Unit Communications

• United Kingdom
• Renewable Energy Semiconductor Manufacturing

• Creative Designer (freelance)

  • Jun 1995 - Sep 1995

  Manchester, United Kingdom Working on conceptual ideas for a small advertising agency. Clients included Laserquest and Drontal Health Care.