Director of Product Marketing

• May 2018 - Present

Product Manager

• Oct 2012 - May 2018

- Product manager for Maplesoft's suite of online education products.- Determine customer needs by analyzing the market, maintaining strong customer relationships and assessing market competition.- Drives a solution for all departments related to the products I manage - development, sales, marketing, documentation, quality assurance, project management, etc.- Work alongside sales to ensure product growth and to improve the customer experience.- Exploring potential partnerships focused for our product suite. Show less

Project Coordinator

• Mar 2012 - Oct 2012

- Assist with the management of current and future projects from initiation through completion- Monitor and manage bug tracking system to ensure it's being optimized among several departments- Perform product demonstrations for potential and existing customers in the academic and professional field through web conferences (using Cisco WebEx Web Conferencing) and telephone- Create and manage virtual machines and configurations on VMWare vCenter Lab Manager for entire company

Quality Assurance Analyst

• Sep 2011 - Mar 2012

- Validated and accepted new versions of the software on a variety of operating systems to ensure installation and functionality were working correctly - Prepared bugs for developers to investigate by collecting necessary information and performing test cases- Reviewed bugs logged in PVCS tracker and performed and validated test cases to ensure they were corrected- Created test plans and test cases for random testing on a variety of platforms to validate product features

Technical Support Analyst

• Apr 2009 - Sep 2011

- Provided first level support for installation, network setup, activation, software upgrades, and demos of software to users- Further investigated issues not solved a t point of first contact through further communication, troubleshooting, and web conferencing - Escalated support issues to the appropriate department for second level support and communicated results back to the user- Developed support documents and frequently asked questions that are available for users on our company website- Worked with network administrators to configure their Maple TA (LMS) installation by requesting log files and then providing support accordingly- Helped configure courses, question banks, tests, student rosters and the importing and exporting of course materials in Maple T.A. through PostgreSQL- Participated in company meetings to provide customer feedback and suggest improvements for future releases of our software- Helped customers using various operating system including Microsoft Windows, Mac OS X, and Linux Show less