Experience

Postie+

• Retail
• 100 - 200 Employee

• Retail Store Manager

  • Apr 2021 - Present



Boardriders

• Retail Store Manager

  • Nov 2016 - Feb 2021

  Primarily employed with Amazon as the store manager of the Amazon Outlet in Christchurch. Additional experience during this time included working six months as the store manager of Northland's Mall during Mall and store refit. More recently, a three-month secondment as dual store manager of both Quicksilver and Amazon outlet stores in Christchurch. This involved running two stores with sperate teams made up of six to ten direct reports. In addition, provided support and training to other managers and stores. Worked through a business integration from the Billabong Group to Boardriders. Throughout employment with Amazon gained strong experience in driving sales, team development, management reporting and communication. Gained an in-depth understanding of KPI’s, sales and conversion reports and how to analyses and deliver feedback to the team and the Regional Manager. Responsible for all HR activities including the full recruitment process, developing employees, rostering and following disciplinary processes. A key focus was developing a high-performance sales culture through coaching, life feedback, accountability and leading by example. Managed complex stock processing procedures and executed four stock takes for the business.



Scriber and Marks

• Retail Manager

  • Feb 2016 - Aug 2016

  Store manager of a menswear store specializing in suits and accessories. Providing a consistent high level of customer service focusing on connection, suit fitting and product knowledge. Responsible for managing all day to day operations, duties include recruitment and training, stock control, visual merchandising, banking, time sheets and reporting. Provided additional support to sister store with stock and IT issues. Managed a full shop re-fit.Duties included:• Customer service - connect, purpose, fitting, complaints, wedding and group fittings. • Stock control - ordering, processing, pricing and stock checks. • Staff management - Recruitment, training and time sheets.• Store appearance - visual merchandising, cleanliness and general maintenance.• Point of sale - POS trouble shooting, float and banking.



Jonny's Skateshop

• owner

  • Nov 2012 - Aug 2015

  Owner operator of a core skate shop in Dublin city centre in Ireland. Initial set up included business plan, product acquisition and store fit out. Business traded just under three years with a max capacity of three direct reports. Responsible for all aspects of day to day running of a business including customer service, stock control, recruitment and training, visual merchandising, marketing, invoices, reporting, planning and accounts. Worked on building brand recognition and genuine customer connections to make a positive contribution to the Irish skate scene. Organized events and managed a skate team. Duties included:• Customer service - genuine, passionate and friendly service, brand and product knowledge, competitions, Charity fundraising and organizing events. • Stock control - acquisition, B2B relations, logistics, ordering, processing, pricing and stock checks. • Marketing - brand awareness, promotions, creating a home brand, managing a skate team to deliver promotional material. Creating a social media presence. • Operational - Registration and management of GST payments, all accounts, recording, reports and projections. Cash flow, cost control, suppliers and expenses.• Staff management - recruitment, training and development. • Store appearance - full store fit out, design and execution, visual merchandising, cleanliness and general maintenance.



Ladbrokes Coral

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Cashier

  • Feb 2008 - 2009

  worked as a cashier and then as a trainee assistant manger. my responsibilities included taking and processing bets, opening and closing the shop, running the end of day, maintaining shop cleanliness, dealing with complaints and processing problem bets. worked as a cashier and then as a trainee assistant manger. my responsibilities included taking and processing bets, opening and closing the shop, running the end of day, maintaining shop cleanliness, dealing with complaints and processing problem bets.