Experience

Bridgestone Mobility Solutions

• Netherlands
• Software Development
• 400 - 500 Employee

• National Sales Manager

  • Jan 2022 - Present

• Mobility Solutions Manager

  • Feb 2021 - Jan 2022

  Working collaboratively with our parent company Bridgestone, to develop strategy and growth as a digitial mobility solutions provider for the Australia and New Zealand region via our WEBFLEET platform and associated hardware.

• Channel Sales Manager / Senior Sales Representative

  • Feb 2020 - Feb 2021

  WEBFLEET is one of the world’s leading Software-as-a-Service (SaaS) fleet management solutions. No matter how big or small your business is, WEBFLEET can improve vehicle performance, asset tracking, save on fuel, support driver performance and, with enhanced visibility of your data, increase overall fleet efficiency.Increase visibility by seeing data from multiple sources all in one interface with WEBFLEET Plugins. You can add tried and tested applic­a­tions, like temperature or tyre pressure sensors, from your existing applic­a­tions, or from our range of integration partners.Access WEBFLEET using any operating system and any web browser, with no install­ation required.- Built using the latest HTML5 web technology.- Benefit from regular and automatic updates of the latest innovations and features.- Manage your fleet from a desktop computer, a laptop, a tablet or even from your phone.



Simplicity Group

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Sales & Operations Manager

  • Jul 2017 - Jan 2020

  As operations manager my core function is to manage a very busy service and installation department, and our own employed engineering team.My main duties fall under 3 specific functions:- Project Management: Planning and scheduling a full project installation to deliver a fast and efficient rollout to suit our customers needs. Managing the customers through the various stages of rollout, and also multiple projects and customers at any given time. - Key Account Management: Servicing our customers accounts to ensure they are getting the most out of the equipment and systems they have purchased. Understanding the customers key needs from the system to deliver reports that better help them maintain and manage their fleets and drivers. Ensuring the customer has the most up to date software and hardware available to them.- Customer Service Management: Being able to react and deliver service to our customers as and when required. This can range from additional equipment needing purchased and fitted, damaged equipment needing replaced/repaired/refitted, defits and refits from old to new vehicles, upgrading existing vehicles etc. We have highly trained experienced auto electricians capable of installing and servicing all of our equipment.With over 15,000 vehicles (and growing daily), fitted with our equipment, the team is continually striving towards delivering excellent customer service to our new and existing business.We have won the Webfleet Solutions (Formerly TomTom Telematics) Customer Service award for the UK and Ireland for 3 consecutive years in 2017, 2018 & 2019. This award is based on a number of scored variables which tally up to award the title. It's something I am very proud of my team for winning, and continuing to set the bar for great customer service within Webfleet's partner network.

• Product Manager

  • Jul 2017 - Sep 2017

  When I first joined Simplicity Group the directors tasked me with creating a business case for several potential vehicle CCTV products to develop and sell in the UK and Ireland. Upon doing so I spoke with a large number of manufacturers and created a business case for each weighing up all potential strengths and weaknesses of the products. Once presented and the chosen manufacturer selected to develop our product, the next stage of the job function was to build up a supply chain for procuring our own vehicle CCTV product, and bringing it to market in the UK & Ireland.This resulted in our state of the art MANTIS vehicle CCTV solution getting fitted to our first customer in Ireland in October 2017 and has grown and developed since.We have grown the product and available accessories and solutions, as well as developing our MANTIS Live viewing software to integrate with TomTom Telematics' Webfleet platform, and are the only multi camera DVR solution app available on their app store.



MANTIS Live

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Operations Manager

  • Jul 2017 - Jan 2020

  When I first joined Simplicity Group the directors tasked me with creating a business case for several potential vehicle CCTV products to develop and sell in the UK and Ireland. Upon doing so I spoke with a large number of manufacturers and created a business case for each weighing up all potential strengths and weaknesses of the products. Once presented and the chosen manufacturer selected to develop our product, the next stage of the job function was to build up a supply chain for procuring our own vehicle CCTV product, and bringing it to market in the UK & Ireland. This resulted in our state of the art MANTIS vehicle CCTV solution getting fitted to our first customer in Ireland in October 2017 and has grown and developed since. We have grown the product and available accessories and solutions, as well as developing our MANTIS Live viewing software to integrate with Webfleet Solutions telematics platform, and are the only multi camera DVR solution app available on their app store.



DFDS

• Denmark
• Truck Transportation
• 700 & Above Employee

• Operations Team Leader - Specialist Cargo

  • Nov 2015 - Jul 2017

  Specialist Cargo was a business unit within DFDS, Belfast that specialised in tanker and flat bed trailer transport. The main element of specialist cargo was bulk liquid diary transport, as well as other bulk liquid transport (mainly beer and cider). Some key customers in that time were: Tennents beer, Bulmer cider, County Milk, Arla Foods, Meadow Foods and many more. This was a very busy business unit that required the team to be able to multi task and manage a number of variables from quoting prices for works (routes) to customers for collections and deliveries, to booking and scheduling ferry routes as well as negotiating with an extensive sub contractor network to pull our trailers, which could range from 50 - 100 in operation at any given time. As team leader I had the sole responsibility of scheduling and planning all of our tankers transport and maintaining them to deliver the most efficient and cost effective routing throughout the UK and Ireland. Transporting milk and it's multitude of by products requires fast turnaround and delivery based on the aging of the product. I reported directly to the senior manager who looked after 2 of the 4 main business units in Belfast. A smaller part of the business unit was our flat bed trailer work which transported multiple items but mainly steel and concrete goods for our customers in Northern Ireland outbound and inbound to the UK. We had the contract for TATA Steel in the UK and our flat bed trailers would transport steel from sites across the UK and Ireland. As an accredited TATA Steel trainer, I had the responsibility of training all of our sub contracted drivers on how to secure and restrain loads (various types of load restraint types), to ensure they were qualified to transport the goods from TATA Steel sites accross the UK direct to their customers. I would train and then sign of the drivers and issue a training card that would then allow the driver to enter TATA Steel sites to collect and transport goods.



Securispeed NI

• Operations & Key Account Manager

  • Nov 2013 - Nov 2015

  Independent privately owned transport and logistics company with four depots across Northern Ireland, and R.O.I. Securispeed NI is based in Mallusk, Northern Ireland.. My role is to aid ongoing operations and manage and liaise with customers and contracts. Responsibilities: • Customer relationship management - business development • Using and implementing a traffic management system, to build loads for each route • Overseeing the introduction of a new contract in the business, managing and developing the relationship with our new customer, whilst also ensuring the deliverance of their expectations to their customers, whom we deliver to on behalf of • Route Planning: for optimum cost and fuel efficiency for each vehicle daily • Ensuring all products are delivered on time, in the correct condition to the correct location. • Monitoring compliance of transport policies and legislation i.e. tachograph etc. • Daily checks on all fleet vehicles to ensure they are adequately maintained and serviced • Monitoring driver performance through third party tracking analysis on each vehicle • Resolving potential problems, complaints and queries as quickly and efficiently as possible



Lidl in Germany

• Germany
• Retail
• 700 & Above Employee

• Sales Operations Manager

  • Jan 2011 - Nov 2013

  Responsibilities: • Multi-site manager for 4/5 stores in district totalling +£20M turnover with responsibility for 65 direct reports consisting of: - 4/5 x Store Managers - 4/5 x Deputy Store Managers - 8/10 x Supervisors - 45+ x Staff • KPI Adherence: Store Productivity and Expenditure, Waste Control, Mystery Shopper Audits, Inventory Management • Regional recruitment and selection through assessment centre and interview • On-going review of business to identify and implement cost saving initiatives and operational efficiency • Investigation and follow up of commercial awareness of competitors & strategy development within monthly colleague meetings • Multi department engagement with Supply Chain and Regional Admin, to analyse and optimise availability and sales trends; store specific and district specific • Reviewed and analysed monthly store spend vs. budget and presented findings to executives and Regional Director • Continued communication with Senior Executives and All Other Areas of the Business • Managed employees’ performance appraisal, succession planning and development, objective setting and reviews.



Argos

• United Kingdom
• Retail
• 700 & Above Employee

• Stock Manager/Assistant Store Manager

  • Aug 2009 - Jan 2011

  Responsibilities: • Assistant manager of +£4M turnover store with 30+ direct reports • Stock flow management of Goods In and Out in store warehouse • Waste Management • Stockroom layout planning • Turnover Development through merchandising, availability and personnel • Cash Office management • KPI Adherence: Sales, Team Wages, Productivity, Availability & Mystery Shopper Audits • Twice yearly stockroom layout planning • Manage employee’s performance appraisal, succession planning and development, objective setting and review