Experience

Helsinki Tourism and Destination Management - City of Helsinki

• Finland
• Travel Arrangements
• 1 - 100 Employee

• Project Manager

  • Mar 2020 - Present

  In this EU funded Carbon Neutral Tourism project I’m developing new data-driven solutions and a platform. The goal of the platform is to create metrics and data analysis that will help develop a more sustainable tourism and predict possible future scenarios. I’m leading this project in collaboration with Visit Tampere, City of Turku and Forum Virium Helsinki. In this EU funded Carbon Neutral Tourism project I’m developing new data-driven solutions and a platform. The goal of the platform is to create metrics and data analysis that will help develop a more sustainable tourism and predict possible future scenarios. I’m leading this project in collaboration with Visit Tampere, City of Turku and Forum Virium Helsinki.



Mightifier

• Finland
• Education Administration Programs
• 1 - 100 Employee

• Chief Operating Officer

  • Jul 2018 - Mar 2020

  Mightifier is the world’s first social-emotional learning digital solution for the teacher and student to manage seamlessly constantly changing learning situations. It is an easy-to-use tool promote, track, plan students’ well-being and character develompment. It offers pedagogial support and advance educators’ expertise in social-learning. MightifierApp is about mastering social and emotional skilss for wellbeing and better learning In my role as a COO my main duties consists of: - Member of the Management team - Team Leadership for the whole staff - Strategic planning - Communication & reporting to current and potentials investors - Building up of Sales Culture and Processes - Customer Relationship Management & CRM implementation - Implementation of customer KPI´s & reporting - Partner management & Negotiation with new partners Show less



Management Events

• Switzerland
• Events Services

• Head Of Customer Experience

  • Jun 2017 - Jul 2018

  Management Events brings together top-level decision makers and solution providers during exclusive events for top decision makers, providing high value to both parties. Our concept attracts 20 000 visionary leaders to events in 15 countries, over 180 times a year. In my role as a Head of Customer Experience my main duties consisted of:- Member of the Management team- Recruitment for existing and new markets- Team Management & Support for Team Managers- New market entrance to Asia- Quality Assurance of Concept and Customer Experience- Trainings about CX- Budgets & decisions on event venues in the Group- Cooperation with other Function Leaders (Sales & Delegate Marketing)- Sales Development in existing clients- Project Lead in breaking up Event Management and Customer Success into two teams- Creation of new roles and targets- Testing of new concepts Show less

• Customer Experience Team Manager, Coach & Trainer

  • Jan 2014 - Jun 2017

  Management Events brings together top-level decision makers and solution providers during exclusive events for top decision makers, providing high value to both parties. Our concept attracts 20 000 visionary leaders to events in 15 countries, over 180 times a year.



Billnäsin ruukki - Billnäs bruk

• Finland
• Events Services
• 1 - 100 Employee

• Hotel and Restaurant Operations Manager

  • Jun 2010 - Dec 2013

  Billnäs Ironworks was a new venture under Management Events Group. It was my first job under the wings of Management Events.In my role as a Hotel and Restaurant Operations Lead my main duties consisted of:- Building up of the whole business concept including business processes, service portfolio, pricing, agreements etc.- Recruitment of personnel- Team leadership for the whole hotel an restaurant staff- Event & Meeting sales for BtoB and BtoC customers- Tender process and selection of systems & softwares- Customer Experience Management (starting from interior designing to visitor first impression)- Event planning Show less

• Sales Manager

  • Apr 2009 - May 2010

  Billnäs Ironworks was a new venture under Management Events Group. It was my first job under the wings of Management Events.In my role as a Sales manager my main duties consisted of:- Sales planning & reporting- Sales for BtoB events- Event planning & creation