Experience

PayNuts

• Australia
• Financial Services
• 1 - 100 Employee

• Customer Support Specialist

  • Nov 2022 - Present

  • Handling customer service and technical support inquiries – both via email and over the phone • Assist customers with billing questions and subscription changes, account questions and updates, troubleshooting, and other product knowledge questions. • Assisting with onboarding of new customers, including inputting new orders in the CRM, collection of documents, and managing the onboarding pipeline from approval to customer activation • Maintaining and building good relationships with customers through proactive engagement • Actively calling new and existing customers to ensure complete satisfaction and quickly resolve or escalate any issues that may arise • Where necessary ensure reactive escalations to support and technical teams and assist with resolution management when required • Collaborate effectively with all functions of the business to ensure positive outcomes for our customers. This would involve working closely with the Customer Success Manager. • Regularly and proactively follow up and track client satisfaction, continuously working to improve the customer onboarding & implementation experience. Show less



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• SENIOR PROCESS ENABLER (CITIBANK)

  • Feb 2018 - Nov 2022

  • Making contacts thru phone calls to potential or existing customers to inform them about a product or service. • Provides customer service to existing and new customers • Answers queries related to a financial product or service • Probing task being done to understand customer requirements and close sales • Updates customer information in the database • Takes and processes orders in an accurate manner • Handle grievances and complaints when necessary to preserve the company’s reputation • Goes the extra mile to meet sales quota and facilitate future sales • Keeps track of records of calls and sales and note useful information Show less



Comscentre

• Australia
• Telecommunications
• 1 - 100 Employee

• ASSISTANT TEAM LEAD/PROVISIONING COORDINATOR (FLIGHT CENTRE)

  • Mar 2016 - Jan 2018

  • Ensures full understanding of order details and customer expectations – Scope of Works. • Orders products and services from 3rd parties. • Coordinates delivery of products and services. • Organizes installations and appointments. • Produces relevant documentation for customers at each stage of the process. • Primary contact for customers during ordering and installation stages. • Liaises with internal and external suppliers and coordinates installation delivery in line with customer requirements. • Manages all new installations, relocations, and data upgrade requests through to a successful conclusion. Show less



TPG Telecom

• Australia
• Telecommunications
• 700 & Above Employee

• HOME PHONE SERVICE DELIVERY CASE MANAGER

  • Jan 2012 - Mar 2016

  • Resolves all Home Phone provisioning related disputes. • Investigates installation related complaints. • Monitors pending accounts to be installed. • Coordinates and provides support to both internal and external customers when necessary. • Communicates with other departments to resolve customer concerns. • Properly explains held cases to customers having installation issues. • Verifies Telstra charges that come about held notices initially provided. • Processes handback requests from Telstra and coordinates with the customers involve. Show less



HGS - Hinduja Global Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• CUSTOMER SERVICE ASSOCIATE

  • Dec 2008 - Dec 2011

  • Provides roadside assistance to customers in both US and Canada. • Answers inbound calls and assists customers who have particular inquiries or questions. • Responds to customer correspondence in appropriate manner. • Complaints handling end-to-end. • Follows up customer calls where necessary. • Responsible to have a very high level of customer care and maintains good customer relationship w/ customers/clients • Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery. • Resolves and inputs provider/client requests into tracking system according to established guidelines. • Ensures proper, accurate records, files, databases are set up and maintained. Show less



Norkis Group of Companies

• Motor Vehicle Manufacturing
• 200 - 300 Employee

• ADMINISTRATIVE OFFICER cum MARKETING STAFF/OIC SPECIAL EVENTS TEAM

  • Sep 2005 - Nov 2008

  NORKIS GROUP OF COMPANIES #11 Calbayog cor Libertad St. Mandaluyong City • Handles special events nationwide to promote sales. • Coordinates with media partners, business development agencies and advertising agencies for implementing all marketing activities. • Assigns duties and provides guidance to marketing teams. • Provides accurate and creative copy writing inputs for printing promotional materials • Interacts with higher authorities within the company and outside the company for approvals, permissions, etc. • Ensures distribution of promotional materials like brochures, posters, pamphlets, etc. • Prepares overall marketing presentations, reports and reviews for board members. • Determines the market for the products and analyze competitor data. Show less