Assistant Food and Beverage Manager

• Feb 2023 - Present

Food and Beverage Manager Intern

• May 2022 - Sep 2022

Managed the daily Food and Beverage operation in four outlets: in-room dining, restaurant, rooftop, and lounge. Ensured compliance with Food and Beverage standards and procedures by training, supervising, and hands-on management. Enforced positive employee relations and addressed employees' questions and concerns by checking the staff's needs. Prepared daily amenities and checked the quality of amenities before in-room dining servers sent them up. Collaborating with the concierge and guest relationship department, always understanding VIP arrival times and amenity requirements. Assisted the event department in catering preparation for large events such as weddings and business meetings. Handled reservations on the Resy platform, also responsible for VIP guests’ reservations and email responses. Reviewed restaurant reviews on the Resy and other websites and communicated with restaurant staff to improve service quality and dining environment. Increased the rating of Resy for the newly opened rooftop from 60% to 85%. Assisted the F&B director to process payroll and schedules. Guaranteed that all tips were correctly divided to employees. Conducted monthly reviews of restaurants and bar menus, and timely changed menu contents and prices. Show less

Assistant to Deputy General Manager

• May 2021 - Jul 2021

Make hotel price comparison chart on a weekly basis and chart summary on a monthly basis Check online hotel reviews and categorize the bad ones Assist deputy general manager in other tasks Make hotel price comparison chart on a weekly basis and chart summary on a monthly basis Check online hotel reviews and categorize the bad ones Assist deputy general manager in other tasks

Bilingual Assistant in 2021 Shanghai International Automobile Industry Exhibition

• Apr 2021 - May 2021

Communicate with guests in both Chinese and English Assist BMW Staff to work，hand over BMW brochure Communicate with guests in both Chinese and English Assist BMW Staff to work，hand over BMW brochure

Intern

• Jan 2018 - Feb 2018

Served as the group leader in the group to plan the insurance plan Improved my group organization and team leading ability Got the company's executive recommendation letter Served as the group leader in the group to plan the insurance plan Improved my group organization and team leading ability Got the company's executive recommendation letter