Experience

The George Washington Hotel

• Hospitality
• 1 - 100 Employee

• Marketing and Management

  • Jan 2013 - Present

  Planning, advertising, public relations, organizing events, product development, coaching and mentoring. Planning, advertising, public relations, organizing events, product development, coaching and mentoring.


NetApp
• United States
• IT Services and IT Consulting
• 700 & Above Employee
• Business Development Manager

  • Nov 2011 - Mar 2013


La-Z-Boy

• Retail
• 1 - 100 Employee

• Sales Manager

  • Apr 2011 - Jan 2012

  KEY RESPONSIBILITES: Drive Sales •Consistently achieve store sales goals by personally selling the furniture and accessories and services offered by La-Z-Boy •Team with Store Manager, Designer and Sales Associates to promote In-Home Design Sales program and drive store sales •Maximize store promotions, marketing initiatives, and grass roots programs People Development •Train, coach and develop Sales Associates on product knowledge and selling skills to achieve store sales goals •Create a positive and exciting working environment for all store associates Effective Manager on Duty (MOD) •Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery •Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it •Show a sense urgency, enthusiasm and excitement with the staff and customers Customer Focus a Top Priority • Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services and product demonstrations •Make sound business decisions to deliver customer satisfaction and promote team environment Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services and product demonstrations Operational Excellence •Adhere to operational procedures and guidelines outlined by the Company and other duties assigned by the Store Manager •Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries •Responsible for opening and closing of the store •Maintain store cleanliness, appearance, and standards. This includes, but is not limited to, maintenance of showroom displays, tagging, and facilities



DirectBuy

• United States
• Retail
• 100 - 200 Employee

• Tour Director/Home Furnishings and Design Specialist at DIRECTBUY

  • Jan 2009 - Jul 2011

  Greet and give tours to guests of the Club. Give presentations to guests for clubs sales. Provide membership options that will meet the specific needs of the family. Responsible for all purchasing with 750 manufacturers and suppliers. Track orders for members of the Club. Handle claims both damages and defects with the manufacturers. Training for other staff members for general product knowledge in Home Furnishings. Work with members on design projects for their home. Greet and give tours to guests of the Club. Give presentations to guests for clubs sales. Provide membership options that will meet the specific needs of the family. Responsible for all purchasing with 750 manufacturers and suppliers. Track orders for members of the Club. Handle claims both damages and defects with the manufacturers. Training for other staff members for general product knowledge in Home Furnishings. Work with members on design projects for their home.



Sam Moore Furniture

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Territory Representative/Buyer

  • Feb 2004 - Jan 2009

  Managed 500 plus dealer accounts, orders and claims Inside Sales Assisted Field Representatives Track orders for key accounts Worked with purchasing department on forecasting materials needed for production Authorized and managed all credits and deductions for territory. Conducted reports of monthly defects and losses for quarterly reviews. Managed 500 plus dealer accounts, orders and claims Inside Sales Assisted Field Representatives Track orders for key accounts Worked with purchasing department on forecasting materials needed for production Authorized and managed all credits and deductions for territory. Conducted reports of monthly defects and losses for quarterly reviews.