Experience

Cobb Chamber

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Chairman's Circle & Premier Membership Engagement Sr Manager

  • Jan 2022 - Present

• Member Development Manager

  • Jan 2022 - Nov 2022



The Appineers

• United States
• Information Technology & Services
• 1 - 100 Employee

• Application Advisor

  • May 2021 - Jan 2022



The Walters Group and BW Auto Ventures

• Cumming, GA

• Internet Sales Manager

  • 2020 - 2020

  • Created and implemented a team of employees with the goal of providing clear and prompt responses to client inquiries via internet and telephone. • Provided hands-on training to employees regarding proper follow-up standards and customer relationship management; worked with employees to improve morale through a new internal rewards program. • Developed and implemented turnaround strategies designed to increase closing rate, driving an increase within the first month in the role. • Created and implemented a team of employees with the goal of providing clear and prompt responses to client inquiries via internet and telephone. • Provided hands-on training to employees regarding proper follow-up standards and customer relationship management; worked with employees to improve morale through a new internal rewards program. • Developed and implemented turnaround strategies designed to increase closing rate, driving an increase within the first month in the role.



Asbury Automotive Group

• United States
• Automotive
• 700 & Above Employee

• Internet Sales Lead | Senior Audi Brand Specialist

  • 2012 - 2020

  • Earned several promotions throughout tenure, progressing from an Internet Sales Advisor to an Internet Sales Lead and Senior Audi Brand Specialist, establishing status as an Audi product subject matter expert.• Hand-selected by leadership to attend the 2015 Audi AA experience after achieving the highest C&D segments new car sales for Q2.• Provided training to team members on new products, technology, and functionality in and beyond the vehicles, conducting group sessions bringing insight on how to respond effectively to client questions.• Delivered specialized training for staff on internet lead management best practices, emphasizing key differences in approaches that increased repeat customers, referrals, and sales.• Championed market research initiatives, developing an understanding of business trends and end-user insights and using that information to inform strategic decision making for the department. Show less

• Internet Sales Marketing Team Leader

  • 2010 - 2012

  • Served as the primary contact between sales and marketing teams to drive prompt and effective customer relationship management, managing staff members in connecting internet customers with the necessary sales and service personnel at regional dealerships.• Delivered year-over-year growth in customer appointment shows through the establishment of sales marketing team response standards, ensuring efficient and effective responses to inquiries. • Established relationships with team members and utilized those relationships to provide tailored support in improving team and customer interactions, ultimately resulting in positive audit results during tenure. Show less



Crown Upholstery

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Assistant Manager, Operations

  • 2000 - 2010

  • Managed day-to-day store operations, overseeing strategies regarding materials forecasting, staff training, purchasing, quality control, and vendor relationship management throughout tenure. • Led a team of employees in delivering effective and efficient support to customers, guiding training sessions in customer service and brand loyalty campaigns that directly resulted in YOY sales growth. • Developed and implemented business development and sales plans designed to maximize business opportunities and improve key performance indicators. Show less