Experience

CIMB

• Malaysia
• Financial Services
• 700 & Above Employee

• Preferred Relationship Manager

  • Apr 2022 - Present



TDCX

• Singapore
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Oct 2021 - Mar 2022

  An a customer service specialist, my essential duties and responsibilities are provides customer service in a timely manner via several means which include email, face-to-face interaction and live chat. Analyzes complaints from customers and provides adequate resolutions is a must and track proposed resolutions and follow up with customers in a timely fashion. Besides that, I conducted surveys regarding products, services and customer service experiences as well as communicate customer feedback to various teams including technical and marketing departments in order to improve the overall customer experience. Furthermore, the knowledge, skills and abilities learned are good understanding of basic computer skills and the ability to learn how to use proprietary software quickly. In addition, possesses the ability to communicate effectively in person, over the phone and via text. Exhibits the ability to prioritize tasks and complete them in a high-pressure environment. Show less



Bau District Office

• Sarawak, Malaysia

• Internship Trainee

  • Jul 2021 - Oct 2021

  The day in my workplace was fun and I learned a lot of things, mostly about administration. The management was well-organized and the District Officer was a team player to make the employees be more creative and innovative. The most enjoyable part was be able to make new friends and work in a multi cultural team even though no allowance provided. The day in my workplace was fun and I learned a lot of things, mostly about administration. The management was well-organized and the District Officer was a team player to make the employees be more creative and innovative. The most enjoyable part was be able to make new friends and work in a multi cultural team even though no allowance provided.



TMT360

• Malaysia
• Technology, Information and Internet
• 1 - 100 Employee

• Retail Assistant

  • Jun 2020 - Jun 2020

  Possess a competitive spirit and desire to meet and exceed monthly sales goals. Possess a competitive spirit and desire to meet and exceed monthly sales goals.



Huawei

• China
• Telecommunications
• 700 & Above Employee

• Retail Assistant

  • Jun 2019 - Sep 2019

  Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features.



Samsung Experience Store Vivacity

• Kuching, Sarawak, Malaysia

• Retail Salesperson

  • Mar 2018 - Sep 2018



Emart Supermarket

• Retail Groceries
• 1 - 100 Employee

• Event Promoter

  • Jan 2018 - Feb 2018