Experience

Grand Cayman Marriott

• Cayman Islands
• Hospitality
• 1 - 100 Employee

• Guest Services Agent

  • Sep 2022 - Present



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • May 2017 - Sep 2022

  Processes all guest check-ins by confirming reservations, assigning room, and issuing room keys. Processes all payment types for room charges such as cash, checks, debit, or credit and all checkouts including resolving any late and disputed charges. Answers and records all guest calls, messages, requests, questions, or concerns. Coordinates with Housekeeping to track readiness of rooms for check-in. Runs daily reports such as number of arrivals and departures, identifies any special requests, and checks reports for accuracy. Completes designated cashier and closing reports in the OPERA system. Balances cash transactions and drops receipts according to accounting specifications. Show less



Holiday Inn & Suites Makati

• Palm Drive, Ayala Center, Makati, 1224 Metro Manila

• Guest Service Center Agent

  • Nov 2016 - Jan 2017

  Work under the Front Office Department. Answer telephone calls from guests seeking to make, cancel or modify their hotel reservations through the OPERA. Answer guest requests for assistance and coordinate with housekeeping, bell service, engineering, IT and management to fulfill guest requirements. Provide guests with access to hotel services, forward in-room meal requests and ensure that mail, faxes and packages are delivered in a timely manner. Deal with irate guests and find ways to resolve issues to the guests’ satisfaction. Do inventory reports and forecasts at the end of the day. Show less



Stowe Mountain Lodge

• Housekeeping Associate

  • Apr 2016 - Jul 2016

  Deep cleaned rooms. Steamed furniture in every room. Cleaned 3-floor spa facility of the hotel.

• Food and Beverage Associate

  • Jul 2015 - Jul 2016

  Mainly served in the banquet events. Assisted restaurant and bar servers as their back servers. Ran food for the buffet table in the restaurant and also in the individual guests per table. Also worked as an In-Room Dining server.



Sampaguita Residence Hall

• University of the Philippines, Diliman, Quezon City

• Student Assistant

  • Nov 2013 - Dec 2014

  Assisted the dormers in their stay in the dormitory. Encoded files needed by the dorm manager. Handled records of the dormers, statement of operations and expenses of the dormitory. Assisted the dormers in their stay in the dormitory. Encoded files needed by the dorm manager. Handled records of the dormers, statement of operations and expenses of the dormitory.