Network Systems Engineer

• Jun 2019 - Present

Network Support Engineer

• Sep 2018 - May 2019

•Install operating system software, company approved applications, patches and perform upgrades if needed. •Troubleshoot and replace faulty hardware components, analyze, identify & correct issues along with proper documentation on fixes. •Provide end-user technical support on both hardware & software including Active Directory (GPOs/Accounts), G-Suite Email, Print/Scanning issues, Instant Messaging, MS Office and Internet Applications. •Track and monitor day-to-day system and network uptime using NAGIOS and PRTG network monitoring tools. •Manage and maintain VMware ESXi Server that runs the following services (DC & ADDS, DNS, DHCP, AV Management and Corporate Fileserver). •Diagnose, configure and resolve connectivity issues such as access to shared drives, VPN/RDP Access and VOIP support for (Avaya) telephony system. •Liaise with Internet Service Provider (ISP) regarding internet connectivity issues, network service outages and unexpected incidents. •Manage and maintain network devices such as Cisco Switches and Routers, Avaya PBX and Wireless Access points. •Keep IT Assets Inventory updated; maintain support documentations (e.g. Network Diagram, IP Address Information and licenses details). Show less

Systems Engineer

• Apr 2018 - Aug 2018

•Provide technical issue resolution via email, phone or remote support on MSP partners from the US, Australia and Canada clients. •Identify, troubleshoot and correct operational issues on user applications, O365-email, MFPs, VPN, network drives and hardware peripherals. •Responsible for the administration of domain/email accounts for on-boarding and off-boarding employees. •Check daily backup routines per managed client infrastructures (physical, hybrid, cloud) for disaster recovery and business continuity purposes. •Create, manage, upgrade and maintain virtualized IT cloud environments deployed on a VMware and Hyper-V setup. •Provide administration support in various Security appliance and other network devices. Show less

IT Desktop Support-Lead

• Jun 2011 - Mar 2018

•Lead and supervise (4) Desktop Support Technicians in providing IT support to end-users with over (350) workstations across (9) site offices of AFC. •Responsible for the installation of Windows OS & applications, hardware troubleshooting, repairs, upgrade and semi-annual maintenance activity. •Maintain and manage Sophos UTM Firewall running as a Default Gateway Appliance with DHCP, URL Web Filter & Application control services as well. •Maintain and manage (2) Sophos Enterprise Console (AV-Server) for all Sophos endpoints on (9) different site offices of AFC. •Network support for LAN/WAN/WLAN issues, shared drives, network scans, internet access and even cabling layout & design for new site office/s. •Train and conduct IT orientation to newly hired employees in accordance to corporate’s IT Policies & Procedures. •Maintain IT Asset records as well as purchased licenses to keep on track; take charge for purchases of IT computing devices and peripherals. Show less

Technical Sales Support

• Feb 2010 - Jun 2011

•Responsible for the installation and configuration of operating systems, applications and anti-virus to newly purchased HP products. •Develops account by checking customer's buying history, suggesting related & new items available and explaining its technical features. •Send out product quotations to requesting clients, coordinate on expected delivery dates and explain item stock-outs. •Provide support to customer queries and warranty claims for defective HP devices. •Responsible for the installation and configuration of operating systems, applications and anti-virus to newly purchased HP products. •Develops account by checking customer's buying history, suggesting related & new items available and explaining its technical features. •Send out product quotations to requesting clients, coordinate on expected delivery dates and explain item stock-outs. •Provide support to customer queries and warranty claims for defective HP devices.