Experience

Kooy Brothers Equipment Ltd.

• Canada
• Manufacturing
• 1 - 100 Employee

• Parts Advisor

  • Sep 2020 - Present



Nella Cutlery & Food Equipment INC

• Canada
• Restaurants
• 1 - 100 Employee

• Parts Advisor

  • Sep 2019 - Sep 2020

  Troubleshooting issues to seek quick and effective resolutions while also recommending best service package to meet the clients needs. Offer complete solutions including accessories or additional equipment that may support their business needs or upgrades to outdated or aging equipment. Co-ordinate deliveries and service appointments based off of client availability while taking into account the very busy service call schedule.Work closely with clients to foster loyalty and brand trust. For instance, efficiently identifying customer needs and achieving sales up to 2.5x average customer spends.Assisted in the upkeep of multiple roles in order to support the team through expansion efforts.Spearheaded projects to implement office upgrades to better facilitate employee productivity.



Desserts plus

• Canada
• Restaurants

• Bartender

  • Sep 2009 - Nov 2018

  Acting Manager in an incredibly fast paced environment. Multitasked daily by managing the floor, bars, and customer orders while also assisting in kitchen and management duties. Jumped in to support with direct customer interactions. Aided customers in making decisions and finding custom solutions to satisfy their needs and special requests, while increasing sales and staying within acceptable business practices.Routinely help as many as 150 customers each day in a customer service oriented environment.



Vantage NRG

• Utilities
• 1 - 100 Employee

• Sales Manager

  • Jul 2015 - Aug 2017

  Met monthly sales targets 12 months back-to-back. Nearly doubled monthly sales targets on eight separate occasions. Built customer portfolio from the ground up.Assisted in the training and development of 10 new hires, overseeing their achievements, and leading two to win company-wide contests.Excelled in a high-pressure environment working directly with the CEO, while helping to organize sales strategies and meetings.Coached, trained, and mentored new recruits.Closed deals with customers.Managed paperwork and files.Went above and beyond to provide first class customer service.Worked with extremely sensitive government documentation that required special attention.Followed through on jobs to ensure successful completion and customer satisfaction.