Operations Manager

• Jan 2023 - Present

Maintain daily operations at a locally owned entertainment business. Scheduling, hiring, employee training, guest communication, and sales are all daily activities for my position.

Game Master and shift leader

• Feb 2022 - Present

Role of the game master involves communication with guests, constant focus on the game to ensure maximum customer satisfaction, and quick turn around times to ensure short wait times.As a shift leader, I train new employees as well as delegate tasks to other employee during the work day. Working at Countdown Louisville Escape Games has allowed me to see the ins and outs of small business and get a first hand look of the decisions a small business owner makes to compete in their market.

Combat Engineer

• Aug 2020 - Present

Lifeguard

• Jan 2018 - Apr 2020

Worked as a lifeguard monitoring pools and people. Enforced rules to provide a safe and friendly environment. Built communication skills to make the guests feel welcome and to be able to answer all their questions and concerns while maintaining focus on those swimming to ensure a safe visit. Worked as a lifeguard monitoring pools and people. Enforced rules to provide a safe and friendly environment. Built communication skills to make the guests feel welcome and to be able to answer all their questions and concerns while maintaining focus on those swimming to ensure a safe visit.