Experience

SANY UK
• United Kingdom
• Machinery Manufacturing
• 1 - 100 Employee
• Uk & Ireland Aftermarket Manager

  • Jan 2023 - Present


JCB

• Financial Services
• 1 - 100 Employee

• Regional Aftermarket Sales Manager

  • Sep 2020 - Dec 2022

  Achievements: • Collaborated with dealers to ensure they are offering an industry leading customer service experience. – Highlighting opportunities with customers, defining incentive and Campaign programs etc. • Grew dealer network by over £3m vs prior year. – Using key drivers like MHC programs to win incremental opportunity helping dealers define a sale out strategy using internal systems. • Integration & Facilitating of MHC & Profit based training programs to drive dealer development and departmental performance. – Managed integration with 3rd party training providers and facilitated new profit and integration training • Established & set Aftermarket standards with dealer network to deliver performance in key revenue programs. - Used key programs and used best practice to define a set of standards for all dealer to work towards helping them drive a change culture and deliver incremental growth, whilst analysing culture through profiling tools. • Setting dealer quarterly & Yearly targets & budgets in line with profit and turnover expectations • Successfully launched Customer & Dealer staff incentives aimed to target specific customers and products throughout the network. – Campaigns to run incremental growth on products and Customers based on analytics Show less



Volkswagen Group UK Ltd

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Branch Operations Manager

  • Mar 2012 - Sep 2020

  Achievements: • Successfully managed a team of 9 Sales Staff, developing them as individuals using 1-2-1 reviews, allowing staff to grow with the increased workload and performance expectation. • Established new processes within the sales team to grow business by 50% over a 5-year period from a turnover of £4.4m to £6.6m • Re structured warehouse department to increase stock holding, leading to increased sales volumes, extending the warehouse to add in an additional 4000 lines increasing my Independent repairer sales £95K 3-year period • Continued to drive cultural change in my logistics department leading to increased deliveries and customer satisfaction by adding in 2 extra runs per day for our key areas, this allowed our Independent repairers to grow from an average of 122 per day to 164 customers. • Mentored new managers within the TPS network and acted as a pilot centre for various new projects and promotions. • Engaged staff to increase Net Promoter Score within our customer base and increasing customer satisfaction for my centre moving from a score of 72 to 93 over a 3-year period. Show less

• Sales Development Manager

  • Apr 2008 - Jan 2012

  Achievements: • Developed and grew a defined set of customers focusing on product gaps and strategic promotions. Taking the service parts sales of my 75 designated customers from an average spend of £75 to £150. • Identified new business opportunities within the local area bringing them on board and developing their business further by researching local independent repairers and aiming at non- spending business’s generating an additional revenue of £25,000 per month. • Successfully engaged with customers by building excellent relationships with them and their staff using my past experience and knowledge. • Demonstrated to the customer the benefit of fitting genuine parts rather than OE equivalent and how to sell the benefits on to their customer. Show less


GSF Car Parts
• Automotive
• 100 - 200 Employee
• Business Development Manager

  • Jan 2006 - Mar 2008

Wagner Mercedes-Benz of Shrewsbury
• United States
• Retail
• 1 - 100 Employee
• Parts Advisor

  • Jan 2003 - Dec 2005