Jonathon Markey
Enrollment Counselor II at IWU National & Global- Claim this Profile
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Topline Score
Bio
Stephanie Haglund
Jonathon is an A+ advisor. He seeks to do the very best for the students with whom he has contact. While giving solutions and options, he still holds the student responsible for their actions and supports them with the path they choose to take. As an employee, Jonathon is an excellent team member. He works to support others within the team by offering creative options in training, problem-solving, and data tracking. Jonathon has an eye for data and utilizing the outcomes to suggest changes in structures and procedures. Whenever I have a project or need perspective on an issue, I seek out Jonathon's input and assistance.
Stephanie Haglund
Jonathon is an A+ advisor. He seeks to do the very best for the students with whom he has contact. While giving solutions and options, he still holds the student responsible for their actions and supports them with the path they choose to take. As an employee, Jonathon is an excellent team member. He works to support others within the team by offering creative options in training, problem-solving, and data tracking. Jonathon has an eye for data and utilizing the outcomes to suggest changes in structures and procedures. Whenever I have a project or need perspective on an issue, I seek out Jonathon's input and assistance.
Stephanie Haglund
Jonathon is an A+ advisor. He seeks to do the very best for the students with whom he has contact. While giving solutions and options, he still holds the student responsible for their actions and supports them with the path they choose to take. As an employee, Jonathon is an excellent team member. He works to support others within the team by offering creative options in training, problem-solving, and data tracking. Jonathon has an eye for data and utilizing the outcomes to suggest changes in structures and procedures. Whenever I have a project or need perspective on an issue, I seek out Jonathon's input and assistance.
Stephanie Haglund
Jonathon is an A+ advisor. He seeks to do the very best for the students with whom he has contact. While giving solutions and options, he still holds the student responsible for their actions and supports them with the path they choose to take. As an employee, Jonathon is an excellent team member. He works to support others within the team by offering creative options in training, problem-solving, and data tracking. Jonathon has an eye for data and utilizing the outcomes to suggest changes in structures and procedures. Whenever I have a project or need perspective on an issue, I seek out Jonathon's input and assistance.
Credentials
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Change Management Tips for Individuals
LinkedInMay, 2022- Oct, 2024 -
Cultivating a Growth Mindset
LinkedInAug, 2021- Oct, 2024 -
Gemba Kaizen: A Commonsense Approach to Continuous Improvement (Blinkist Summary)
LinkedInJul, 2021- Oct, 2024 -
How to Be Both Assertive and Likable
LinkedInJul, 2021- Oct, 2024 -
Time Management Fundamentals
LinkedInMay, 2020- Oct, 2024 -
Phone-Based Customer Service
LinkedInFeb, 2020- Oct, 2024
Experience
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IWU National & Global
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United States
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Higher Education
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100 - 200 Employee
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Enrollment Counselor II
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Apr 2023 - Present
- Assist students with the application process and guided them through enrollment steps, ensuring a seamless and efficient experience- Provide detailed information about various online degree programs and admission requirements to potential students- Utilize Salesforce to track student progress and maintain accurate records of interactions- Meet and exceed enrollment targets through proactive outreach and engagement efforts
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Adjunct Professor
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Jun 2021 - Present
- Lead and educate an online classroom through the development and implementation of a Professional Development Program- Give insight and direction on topics including Resumes, Cover Letters and Networking Opportunities- Maintain an active classroom presence in order to promote a healthy learning environment
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Graduate Advisor, Student Experience
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Jul 2021 - Apr 2023
- Advise and assist graduate students within a variety of academic programs including MBA, MSN, MSW and others- Maintain a student to advisor ratio of approximately 750:1 while operating as part of an academic advising team- Intentionally focus on proactive outreach in order to improve student retention through the use of multiple online systems and programs
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Student Services Advisor
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Dec 2018 - Jun 2021
- Advised and assisted undergraduate and graduate students within a variety of academic programs- Maintained a student to advisor ratio of approximately 500:1 while operating as part of an academic advising team- Intentionally focused on proactive outreach in order to improve student retention through the use of multiple online systems and programs
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Answers in Genesis
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United States
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Non-profit Organizations
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200 - 300 Employee
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Guest Services Manager / Central Scheduling Manager
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Mar 2018 - Dec 2018
- Lead a team of 60+ trained staff members to provide excellent service for museum guests- Developed relationships with Christian Colleges around the country to establish pipelines for future hiring opportunities- Managed a centralized scheduling platform across multiple departments to ensure maximum productivity and guest service within Museum Operations
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Floor Supervisor
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Mar 2016 - Mar 2018
- Lead a team of 30+ trained staff members to provide excellent service for museum guests- Directed and maintained a positive flow of traffic throughout the museum grounds for our on-average 1500+ guests per day- Developed relationships across departments to ensure that internal team morale was at its peak
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Education
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2016 - 2018
Cedarville University
Masters of Business Administration -
2013 - 2016
Cedarville University
Bachelor's degree, Business Management -
2009 - 2013
Saint Clair County Community College
Associate's degree, Business/Commerce, General
Community
