Escalation Manager

• Mar 2022 - Present

I am responsible for handling customer complaints, issuing remakes, offering refunds, managing store calls, manually calling in orders, handling map overrides, filing CRM reports, and reporting inaccuracies in order information. Utilize the B.L.A.S.T method when working with customers, and working closely with team members.

Order Entry Specialist

• Oct 2021 - Present

Provide excellent customer service for customers calling to place orders, edit orders, checking on the status of orders, and routing customers appropriately for complaints.

CEO

• Nov 2018 - Present

Driver

• Jun 2017 - Jan 2022

Partner

• May 2015 - Jan 2022

Jonathan is a current Partner/Contract Driver for Uber in the Jackson Metro and surrounding areas. Since starting in May 2015, currently, as of January 1st, 2017, he has had well over 1000 trips and an overall driver rating of 4.74. Jonathan is currently engaged in expanding the customer base in the Jackson area and recruiting future drivers in the United States. Jonathan is a current Partner/Contract Driver for Uber in the Jackson Metro and surrounding areas. Since starting in May 2015, currently, as of January 1st, 2017, he has had well over 1000 trips and an overall driver rating of 4.74. Jonathan is currently engaged in expanding the customer base in the Jackson area and recruiting future drivers in the United States.

Day Manager

• Aug 2017 - Jun 2021

Jonathan's title at Mini Mart, Inc. is Day Food Service Manager and his daily duties consists of product acquisition, cook, maintenance, and customer service. Jonathan's title at Mini Mart, Inc. is Day Food Service Manager and his daily duties consists of product acquisition, cook, maintenance, and customer service.

Shift Lead

• Jan 2018 - Dec 2020

Just like every Candidate, I was hired as a Team Member and have excelled by leaps and bounds. Within just a day over two weeks and after passing my ServSafe Certification, I have been promoted to Shift Lead. Pizza Hut offers me a unique opportunity to grow my skills in the Hospitality industry by working closely with coworkers and customers on a daily basis. With the impecable instruction of the RGM as well as subtle direction from my fellow coworkers, I have and will continue to grow and sieze higher opportunities within the company. At Pizza Hut, there is absolutely no opportunity out of reach, you just have to work for it. Show less

Cashier

• Apr 2017 - Jun 2017

Taxi Driver

• Nov 2015 - Dec 2016

Jonathan was contracted as a driver for Taxi Tim, LLC., to transport clients on a schedule from on-demand calls. He was responsible for time management, answering incoming calls, and managing a client base. Jonathan was contracted as a driver for Taxi Tim, LLC., to transport clients on a schedule from on-demand calls. He was responsible for time management, answering incoming calls, and managing a client base.

Dedicated Driver

• Dec 2011 - Nov 2015

Jonathan started with Southern Refrigerated Transport as a Team Driver transporting freight to all 48 Continental States. He later moved on to being a Solo Driver traveling to all points West and wound up in the Southeast Regional Division. Jonathan's final move with the company was to a Dedicated Division transporting freight primarily for Tyson Foods, Inc. Jonathan started with Southern Refrigerated Transport as a Team Driver transporting freight to all 48 Continental States. He later moved on to being a Solo Driver traveling to all points West and wound up in the Southeast Regional Division. Jonathan's final move with the company was to a Dedicated Division transporting freight primarily for Tyson Foods, Inc.

Bus Driver

• Aug 2010 - Aug 2011

While working for Philadelphia Public School District as a Seasonal Bus Driver, Jonathan transported students from SE and Pre-K - 6th grade. Also, providing children transportation to and from Football Games, Field Trips, and Band Competitions. While working for Philadelphia Public School District as a Seasonal Bus Driver, Jonathan transported students from SE and Pre-K - 6th grade. Also, providing children transportation to and from Football Games, Field Trips, and Band Competitions.

OTR Driver

• Oct 2009 - Mar 2010

Jonathan transported freight for Knight Transportation, hauling anything from Carpet to Beverages. Jonathan transported freight for Knight Transportation, hauling anything from Carpet to Beverages.

Embrex Operator

• Jul 2009 - Sep 2009

Jonathan was responsible for immunizing unhatched avian eggs and placing them into the hatching incubator before being shipped to farmers. He also was required to maintain the Exbrex machine, changing needles, mixing cleaning chemicals, and general area sterilization. Jonathan was responsible for immunizing unhatched avian eggs and placing them into the hatching incubator before being shipped to farmers. He also was required to maintain the Exbrex machine, changing needles, mixing cleaning chemicals, and general area sterilization.

Office Manager

• Oct 2008 - Feb 2009

Jonathan was responsible for most office functions including filing, incoming customer service, payroll, and tax preparation. Jonathan was responsible for most office functions including filing, incoming customer service, payroll, and tax preparation.