Construction Manager

• Mar 2020 - Present

Construction Manager

• Apr 2018 - Mar 2020

Process Control Technician/Glass Handler

• Oct 2015 - Apr 2018

Customer Service Manager

• Aug 2014 - Oct 2015

▪ Resolved all warrantable issues to complete homeowner satisfaction for 24 months post-close (caseload reached approximately 90 homes, across two communities). ▪ Fostered positive relationships with homeowners, colleagues, and trades through timely communication, clear expectations, and consistent follow-through. ▪ Educated buyers on home maintenance, operations, and warranties via a pre-closing orientation. ▪ Scheduled and tracked work orders, collected and maintained supporting documentation, and authorized payment for completed work., when appropriate. ▪ Supported construction manager in performance of quality checks throughout various phases of construction (e.g., frame stage, construction final, etc.) and independently performed Quality Assurance inspections 2 weeks prior to close. ▪ Personally completed handyman tasks and light-duty repairs on-site, as needed. ▪ Achieved & maintained Top 5 ranking for homeowner satisfaction among like builders nationwide, as evidenced by customer surveys administered by Eliant.

Service Administrator

• 2012 - 2014

 Manage the intake, assessment & assignment of residential & commercial plumbing service requests.  Coordinate workflow & schedules for a team of seven plumbers/plumber assistants to ensure efficient use of resources.  Communicate job details, timelines and billing information to customers and employees.  Follow up to ensure complete customer satisfaction, secure payment on accounts & identify potential new sales & service opportunities.  Manage the intake, assessment & assignment of residential & commercial plumbing service requests.  Coordinate workflow & schedules for a team of seven plumbers/plumber assistants to ensure efficient use of resources.  Communicate job details, timelines and billing information to customers and employees.  Follow up to ensure complete customer satisfaction, secure payment on accounts & identify potential new sales & service opportunities.

Machine Operator

• 2010 - 2012

 Operated & supervised operation of 7 machines including monitoring, general maintenance, trouble-shooting & communication with other operators & management.  Collaborated with sub-contractors regarding advanced repairs to plant equipment.  Followed all OSHA/safety guidelines essential to a safe working environment.  Trained new & existing employees on various plant equipment & machines.  Assisted in quality assurance testing, inventory management & production scheduling.  Operated & supervised operation of 7 machines including monitoring, general maintenance, trouble-shooting & communication with other operators & management.  Collaborated with sub-contractors regarding advanced repairs to plant equipment.  Followed all OSHA/safety guidelines essential to a safe working environment.  Trained new & existing employees on various plant equipment & machines.  Assisted in quality assurance testing, inventory management & production scheduling.

Superintendent / Customer Service

• 2004 - 2009

 Delivered on-time construction of new homes to complete customer satisfaction.  Coordinated multiple subcontractors’ work on multiple job sites including daily project tracking via online reporting/scheduling software.  Evaluated homes at all levels of construction for quality assurance.  Resolved warrantable service issues to 100% customer satisfaction.  Delivered on-time construction of new homes to complete customer satisfaction.  Coordinated multiple subcontractors’ work on multiple job sites including daily project tracking via online reporting/scheduling software.  Evaluated homes at all levels of construction for quality assurance.  Resolved warrantable service issues to 100% customer satisfaction.