Experience

Navigate360

• United States
• Public Safety
• 100 - 200 Employee

• Senior Talent Manager

  • Jun 2023 - Present

• Corporate Talent Manager

  • Jan 2021 - Present



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales Hiring Manager

  • Sep 2013 - Jan 2021

  Ohio • Exceeded company’s talent acquisition & hiring goals by interviewing and hiring 400 retail sales consultants and sales support representatives in 2019 to fully staff 109 retail stores in 4 states • Piloted a shift from in-person hiring interviews to video, reducing average time to hire new employees by nearly 15%, saving 5+ days from the previous onboarding process • Reduced 90-day attrition rate for new hires by almost 10% by training managers to be more welcoming • Recognized as a… Show more • Exceeded company’s talent acquisition & hiring goals by interviewing and hiring 400 retail sales consultants and sales support representatives in 2019 to fully staff 109 retail stores in 4 states • Piloted a shift from in-person hiring interviews to video, reducing average time to hire new employees by nearly 15%, saving 5+ days from the previous onboarding process • Reduced 90-day attrition rate for new hires by almost 10% by training managers to be more welcoming • Recognized as a top performer at AT&T in 2018 & 2019 for exceeding hiring metrics and excellent service • Received AT&T’s top award for non-sales staff – the Service Excellence Award – in 2016 for going above and beyond • Consult with management regarding recruitment strategies weekly to customize hiring campaigns and social media strategies for difficult-to-fill positions in remote locations • Interview 35-40 candidates per week and recommend candidates to managers • Perform other special projects as assigned such as Alltel migration, mentoring prospective managers and providing annual job development programs to build leadership skills • Improved salesforce optimization software in collaboration with workforce focus group to improve efficiency; company implemented 7 of the 10 proposed items

• Retail Sales Manager

  • Feb 2013 - Sep 2013

  Canton, Ohio Area • Transformed retail team to achieve sales objectives including increasing voice activations, small business sales and TV and Internet service through single and multiple sales channels • Increased sales by ~20% by designing and implementing localized business plans including sales blitzes and event partnerships to meet local needs • Partnered with cross-functional teams to develop effective sales programs • Developed and attained of sales objectives by effectively hiring, training… Show more • Transformed retail team to achieve sales objectives including increasing voice activations, small business sales and TV and Internet service through single and multiple sales channels • Increased sales by ~20% by designing and implementing localized business plans including sales blitzes and event partnerships to meet local needs • Partnered with cross-functional teams to develop effective sales programs • Developed and attained of sales objectives by effectively hiring, training, developing, disciplining and leading 8 salespeople for single and multiple sales channels • Monitored sales staff by creating & analyzing trend reports to better manage operations at $1.3M store • Improved customer service by staying current on the latest mobile device features and value propositions • Researched competitive landscape through quarterly mystery shops to localize marketing and provide critical performance feedback to upper management

• Assistant Store Manager

  • Sep 2012 - Jan 2013

  Canton, Ohio • Increased sales ~20% by coaching 12 sales representatives with daily role-plays and other training methods to boost product knowledge and sales skills • Learned management and coaching skills through AT&T’s Retail Management Development Program

• Home Solutions Consultant

  • Nov 2010 - Sep 2012

  Canton, Ohio Area • Set new record by selling 100+ monthly Internet and TV contracts by marketing to apartment complexes • Drove sales to retail locations through events at both apartment complexes and through cold calls to new housing communities

• Retail Sales Consultant

  • Jul 2007 - Oct 2010

  Canton, Ohio • Boosted store profits by maximizing every customer interaction to offer wireless plans and additional products to achieve monthly sales goals along with providing extraordinary customer experience • Exceeded monthly revenue quotas by selling business accounts