Jonathan Fenny
Client Technology Manager at ECI- Claim this Profile
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English Native or bilingual proficiency
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Bio
Jean-Paul Markos
Jonathan was an absolute pleasure to work with! He managed a site I worked at as an IT manager, as well as over 10 other sites. He is very approachable and makes himself available whenever one needs. No matter how challenging our job was, and we had a very challenging site to manage, he always did it with a huge smile and was always very calm. He had no problem logging in remotely from wherever he was, including his home, to help sort out a problem. Jonathan would be a great addition to any firm or company and will always add immense value in technical knowledge, personal skills and professional attitude.
Shoaib Shabir
Excellent colleague to work with. I had a great time working with Jonathan during a summer school set up at Broadwater school in June 2011. we worked really well as a team.
Jean-Paul Markos
Jonathan was an absolute pleasure to work with! He managed a site I worked at as an IT manager, as well as over 10 other sites. He is very approachable and makes himself available whenever one needs. No matter how challenging our job was, and we had a very challenging site to manage, he always did it with a huge smile and was always very calm. He had no problem logging in remotely from wherever he was, including his home, to help sort out a problem. Jonathan would be a great addition to any firm or company and will always add immense value in technical knowledge, personal skills and professional attitude.
Shoaib Shabir
Excellent colleague to work with. I had a great time working with Jonathan during a summer school set up at Broadwater school in June 2011. we worked really well as a team.
Jean-Paul Markos
Jonathan was an absolute pleasure to work with! He managed a site I worked at as an IT manager, as well as over 10 other sites. He is very approachable and makes himself available whenever one needs. No matter how challenging our job was, and we had a very challenging site to manage, he always did it with a huge smile and was always very calm. He had no problem logging in remotely from wherever he was, including his home, to help sort out a problem. Jonathan would be a great addition to any firm or company and will always add immense value in technical knowledge, personal skills and professional attitude.
Shoaib Shabir
Excellent colleague to work with. I had a great time working with Jonathan during a summer school set up at Broadwater school in June 2011. we worked really well as a team.
Jean-Paul Markos
Jonathan was an absolute pleasure to work with! He managed a site I worked at as an IT manager, as well as over 10 other sites. He is very approachable and makes himself available whenever one needs. No matter how challenging our job was, and we had a very challenging site to manage, he always did it with a huge smile and was always very calm. He had no problem logging in remotely from wherever he was, including his home, to help sort out a problem. Jonathan would be a great addition to any firm or company and will always add immense value in technical knowledge, personal skills and professional attitude.
Shoaib Shabir
Excellent colleague to work with. I had a great time working with Jonathan during a summer school set up at Broadwater school in June 2011. we worked really well as a team.
Credentials
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Business Ethics
LinkedInOct, 2021- Sep, 2024 -
Business Etiquette: Phone, Email, and Text
LinkedInOct, 2021- Sep, 2024 -
Customer Service: Serving Internal Customers
LinkedInOct, 2021- Sep, 2024 -
Holding Yourself Accountable
LinkedInOct, 2021- Sep, 2024 -
Azure Solution Architect Boot Camp (AZ-300 and AZ-301)
ExitCertified (Tech Data)Jul, 2020- Sep, 2024 -
Microsoft Certified: Azure Fundamentals (AZ-900)
MicrosoftNov, 2019- Sep, 2024 -
Microsoft Technology Associate: Security Fundamentals (98-367)
MicrosoftMar, 2019- Sep, 2024 -
Enabling Office 365 Services (70-347)
MicrosoftMar, 2018- Sep, 2024 -
MCSA: Office 365 (70-346 & 70-347)
MicrosoftMar, 2018- Sep, 2024 -
Managing Office 365 Identities and Requirements (70-346)
MicrosoftFeb, 2018- Sep, 2024 -
Microsoft Technology Associate: Cloud Fundamentals (98-369)
MicrosoftOct, 2017- Sep, 2024 -
Level 1 Key Skills in Adult Numeracy
City & GuildsSep, 2011- Sep, 2024 -
Level 2 Key Skills in Adult Literacy
City & GuildsSep, 2011- Sep, 2024 -
Level 2 Key Skills in Adult Numeracy
City & GuildsSep, 2011- Sep, 2024 -
Level 3 Diploma in ICT Professional Competence
Zenos IT TrainingSep, 2011- Sep, 2024 -
Level 3 Diploma in ICT Systems and Principles for IT Professionals
Zenos IT TrainingSep, 2011- Sep, 2024 -
Microsoft Certified IT Professional (MCITP)
MicrosoftSep, 2011- Sep, 2024 -
Microsoft Certified Technology Specialist (MCTS)
MicrosoftSep, 2011- Sep, 2024 -
Microsoft Technology Associate in Networking Fundamentals (98-366)
MicrosoftSep, 2011- Sep, 2024 -
Microsoft Technology Associate in Windows Server Administration Fundamentals (98-365)
MicrosoftSep, 2011- Sep, 2024 -
NOCN Level 1 in Developing Personal Development Skills M/500/5469
Zenos IT TrainingSep, 2011- Sep, 2024 -
PRO: Windows 7, Enterprise Desktop Support Technician (70-685)
MicrosoftFeb, 2011- Sep, 2024 -
TS: Windows 7, Configuring (70-680)
MicrosoftFeb, 2011- Sep, 2024 -
CompTIA A+ Certification
CompTIANov, 2010- Sep, 2024 -
Microsoft 365 Certified: Enterprise Administrator Expert
MicrosoftApr, 2021- Sep, 2024 -
Microsoft 365 Mobility and Security (MS-101)
MicrosoftApr, 2021- Sep, 2024 -
Microsoft 365 Identity and Services (MS-100)
MicrosoftMar, 2021- Sep, 2024 -
Managing Modern Desktops (MD-101)
MicrosoftFeb, 2021- Sep, 2024 -
Microsoft 365 Certified: Modern Desktop Administrator Associate
MicrosoftFeb, 2021- Sep, 2024 -
Windows 10 (MD-100)
MicrosoftFeb, 2021- Sep, 2024 -
Microsoft 365 Certified: Security Administrator Associate (MS-500)
MicrosoftSep, 2020- Sep, 2024 -
Microsoft Azure Architect Design (AZ-301)
MicrosoftSep, 2020- Sep, 2024 -
Microsoft Azure Architect Technologies (AZ-300)
MicrosoftSep, 2020- Sep, 2024 -
Microsoft Certified: Azure Solutions Architect Expert (AZ-300 & AZ-301)
MicrosoftSep, 2020- Sep, 2024 -
Microsoft Certified: Azure Administrator Associate (AZ-103)
MicrosoftFeb, 2020- Sep, 2024
Experience
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ECI
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United States
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Information Technology & Services
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500 - 600 Employee
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Client Technology Manager
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Oct 2021 - Present
A Client Technology Manager (CTM) is responsible for technical oversight, guidance and consultative services to the Eze Castle customer base. CTM’s act as a “Virtual CTO” for clients, providing strategy aligned with industry best practices. This includes proactive management of client technology, resolving high priority escalations and contributing standards and procedures to the global technology community. The CTM is expected to have the below ability. • Advanced understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls. • Deployment and troubleshooting of operating systems and applications. • Microsoft Server and Desktop Operating Systems. • Able to design and deploy secure mobility solutions. • Advanced experience with public cloud technologies with an emphasis on Office 365. • Advanced understanding of cyber-security concepts (2FA, Next-gen Security design, Conditional access, DLP, Cloud Hardening, Identity Management). • Experience with data continuity and recovery strategies. • Ability to maintain and operate network management and troubleshooting applications (patch management, SNMP utilities, monitoring solutions). • Advanced knowledge of communication concepts (E-Mail, Unified Communications, Dynamic Chat). • Knowledge of cross-platform data and mail migrations. • Management of third-party vendors and collaboration on proprietary client systems. • Experience with virtualization software such as VMWare vSphere or Hyper-V. • Understanding of IaaS, VDI and SaaS. • Understanding of network troubleshooting (switching and routing, security ACL). Show less
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Kirk Information Solutions & Services
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Cayman Islands
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IT Services and IT Consulting
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1 - 100 Employee
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Microsoft Engineer (Lead)
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Nov 2018 - Oct 2021
Kirk Information Solutions & Services (ISS) provide managed IT services and solutions to the private and public sector across the Cayman Islands and the wider Caribbean. My role at the company is Microsoft Engineer, and more specifically specialising and leading in the cloud technology layer of the Microsoft stack within the company. My time at Kirk ISS has this far seen me implement, fix and improve upon cloud and non-cloud based Microsoft systems at many different types of clients, most commonly in the government and multi-national financial services, law, petroleum, banking and hospitality industries. A large number of the clients are under non-disclosure agreements due to their high profile status’ and infrastructure that supports the management of billions of dollars. Show less
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Class Technology Solutions Ltd
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Technical Field Engineer
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Mar 2015 - Nov 2018
My role as a Senior Technical Engineer sees me visit a large percentage of CTS’ client sites. My role is field based and I have a selection of schools I would visit on a weekly, bi-weekly or even monthly basis depending on contract. This means I would visit five different schools a week, giving me massive exposure to their different technologies and the way they utilise them.I am the last point of technical escalation for issues reported, equivalent to a 3rd/4th line support role. My role frequently involves troubleshooting advanced systems such as virtualisation, networking, storage, server technologies, email and cloud services. The other side to my role involves designing, managing and implementing projects. Show less
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IT Systems Manager
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Mar 2013 - Mar 2015
Whilst IT Network Manager at Class Technology Solutions I was based at a prestigious, all girls private school in Kent. With complete control over the operations of the IT Support department. I successfully managed a team of two technicians to ensure smooth operations for the school all year round. I would handle all technical issues the team could not deal with, and escalate if necessary. My role also included reporting department statistics to the school and pushing forward new technologies that I determined necessary. I would handle everything required to run an IT department.Key Responsibilities: • Provide support to clients.• Manage the IT Support team. • Development of the IT Network. • Report writing. • Budget management.• Technical documentation writing. • Training for clients.• Project implementation and management. Show less
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Assistant Network Manager
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Mar 2012 - Feb 2013
Dealing with higher-level tasks and helping plan projects with the network manager, this role was somewhat equivalent to a 2nd line support position. It would involve more access to servers and troubleshooting.Key Responsibilities:• Assist Network Manager in supporting server applications and operating systems. • Provide helpdesk assistance in resolving software, hardware and network related problems. • Assist in equipment set-up and software installation and updates. • Assist in maintenance of telephone systems. • Perform troubleshooting, archiving and back-up of server applications. • Generate email and network accounts for new users. • Configure computers for new users. • Respond to service calls and emails. • Assist in implementing firewalls and security devices to ensure network security. Show less
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IT Technician
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Apr 2011 - Mar 2012
Whilst working for Class Technology Solutions in the position of IT Technician, I provided front and backend system maintenance, configuration and repairs to Mac/Windows servers and workstations on multi-computer networks. Including the use of Microsoft's™ Threat Management Gateway, backend & frontend configuration of Microsoft Exchange Server, Configuration of VMware virtualisation software, backend use of Barracuda Spam & Antivirus Firewall server and configuration of SIMS application. Below are some of the technologies I have used:- Mac OSX Server Image deployment & policy configuration for workstations- Microsoft WSUS configuration & use- Microsoft WDS configuration & use- Symantec Backup Exec configuration & use- Hardware & Software repairs for laptops, workstations and servers- Active Directory- Windows 7 Imaging & Deployment- Windows 7 Group Policy creation & deployment- DHCP- Interactive whiteboard setup and configuration- Windows 7 Image capturing & deployment- Windows 7 Group Policy creation & deployment- MSI software deployment via group policy & start up scripts- Print server configuration and setup of network printers Show less
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Zenos IT Training
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United Kingdom
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Information Technology & Services
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1 - 100 Employee
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Apprentice
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Sep 2010 - Feb 2011
Zenos was a 6 month intense training course that involved theory and practical exercises for the latest Microsoft technologies. Zenos was a 6 month intense training course that involved theory and practical exercises for the latest Microsoft technologies.
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Premier Class Travel
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United Kingdom
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Truck Transportation
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IT Technician
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Jul 2009 - Mar 2010
Whilst working for Premier Class Travel I was responsible for a variety of tasks such as compiling invoices, implementing several computer systems, problem solving and creating and managing the company website. Whilst working for Premier Class Travel I was responsible for a variety of tasks such as compiling invoices, implementing several computer systems, problem solving and creating and managing the company website.
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Education
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2004 - 2009
The Emmbrook School
Business Studies and Economics, Information and Communication Technology, Travel and Tourism, D&T
Community
