Jonathan Fisher
Field Service Engineer at Glacier- Claim this Profile
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English Native or bilingual proficiency
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German Limited working proficiency
Topline Score
Bio
Credentials
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MTA: Windows Operating System Fundamentals - Certified 2018
MicrosoftJan, 2018- Sep, 2024 -
MTA: Windows Server Administration Fundamentals - Certified 2018
MicrosoftJan, 2018- Sep, 2024
Experience
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Glacier
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Chile
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Financial Services
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Field Service Engineer
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Mar 2022 - Present
At Glacier, I enjoy the pleasure of working with a team that is focused on developing AI-driven products that supports the circular economy. We focus on commodity identification, analysis, and reclamation for our customers. Some of my favorite parts of working for Glacier have included: - Collaborating and developing ideas with a team of individuals with like-minded goals in green tech. - Communicating with a our customer base to develop an understanding of how they interact with our products - Lead our products through the development lifecycle; identify common trends and issues, return the information back to our engineering and development teams for analysis, review, and roadmap placement to improve future designs. - Travel site to site to spearhead the resolution of complex and novel system issues, document solutions, and provide our customer with the information needed to mitigate further issues. - Define maintenance intervals to prevent known failure modes and mitigate suspected or known systematic issues. - Determine consumption rate and runtime costing of automated systems. - Execute and document validation testing of robotic systems. Show less
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Cadence Design Systems
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United States
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Software Development
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700 & Above Employee
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Lead FSE (HSV), Palladium Z2 Emulation Systems
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Nov 2021 - Mar 2022
-Lead full-stack rcca and resolution deployment of automated and customer reported system issues -Delivery, Installation and Deployment of Palladium Z2 Systems to customers and clientele -Hardware systems troubleshooting, ranging from ethernet, multiplex fiber, Infiniband, data systems (Full rack/cluster/blade service), control systems, air and liquid cooling systems -Software level troubleshooting using both standard and proprietary command shells; test, manage, and deploy field data aggregation strategies and deploy automation solutions Show less
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Zipline
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United States
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Software Development
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Field Support Engineer, UAS Ground Systems
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Nov 2020 - Aug 2021
-Document, validate, and manage Zipline's in-country UAS Ground Systems Maintenance Program -Create a culturally interactive servant-leader relationship with our DC Maintenance Teams and enable cross-functional team discussions and root cause analysis -Root Cause and Corrective Actions against in-country challenges on Ground Systems Issues -Communicate critical information back up to the engineering level to influence changes in design methodology for long-term systems reliability -Analyze in emergent failure trends and bring in relevant stakeholders for swift, short-term response actions, and develop a plan for mid and long term actionable goals to prevent these issues in the future. -Communicate emergent failures modes globally to our teams to prevent systematic downtime as a result of trending failure modes. -Work with cross-functional stakeholders for rapid solution development across multiple technical fields -Manage international maintenance teams and processes. I strive to create an innovative and inclusive environment that creates the best experience for our Operations Teams, as well as pushes the limit on how we can maximize the experience of our customers. Show less
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Zero Motorcycles Inc.
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United States
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Manufacturing
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100 - 200 Employee
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Information Technology Support Specialist
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May 2018 - Nov 2020
-Manage and maintain over 300 endpoint systems, both onsite and remote. Created a manageable framework that allows us to sustain a low-cost IT investment for our startup while still delivering value and excellence. -Designed and implemented efficient, scalable, and sustainable technology strategies to create IT value for our production and engineering teams, and ultimately our company. -Created customized desktop manufacturing solutions for elastic and scalable deployment solutions. -Coordinated with Firmware, Electrical, and Production engineers to assure a compatible manufacturing environment for scalable custom application deployment and integration. -Encouraged dialogue among our teams to identify and discuss operational issues, compared them to expected and existing operational metrics, and assisted in oversight of business process redesign for those workflows. -Identified and engaged process issues that allowed our small IT team to make a large impact on the efficiency of our business process, creating more value for less money. -Initiated the development of new documentation processes and standards, opening difficult discussions on accountability and turnover-time elasticity. -Migrated a massive portion (over 70%; 100+ users) offsite in less than 48 hours during the initial stages of COVID-19 quarantine. -Deployed and managed an Azure cloud deployment, including but not limited to: Azure Active Directory, MS365 Exchange Administration, MS365 rollout, and Teams, during the COVID-19 crisis. -Participated directly in product testing, taking the initiative to meet the criterion to be part of the pre-production riding program for our R&D, and subsequently putting thousands of miles on test bikes. Show less
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CBC Systems, Inc
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United States
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Information Technology & Services
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Regional IT Client/Project Manager
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Jul 2017 - May 2018
With CBC Systems, I work with a variety of clients in Santa Cruz County, ranging from small 5-person offices to medium-size ~250 employee companies. My role with many of these clients is crucial to the effective operation of their intra-office networking. I strive to provide: -Effective administration of client servers, including but not limited to management of Domain Controllers, Exchange Servers, and Virtual Server/System management. -Standardization of Windows Deployment policies, implemented MSP solutions through companies such as SolarWinds. -Firewall and switch configuration. -HIPAA compliance specialization for our medical customers, including encrypted off-site data backup, local encryption policies. -NIST compliance for government and military agencies. -Researched swift solutions to client problems, either with remote off-site support or knowledgeable on-site solutions. -Developed accurate and detailed documentation for site-specific information utilizing enterprise documentation strategies. -Cost-effective, swift office reconfiguration projects -Plan and execute office-to-office migration projects Show less
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Trust Automation
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United States
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Industrial Machinery Manufacturing
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1 - 100 Employee
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Manufacturing Techician
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Dec 2015 - Apr 2017
-High volume FRP of commercial systems for a variety of customers with awareness to the lean six sigma manufacturing specification for full rate build operation success rate and quality. -Observation of the AS9100 and ISO9001 manufacturing standards on any and all products produced at Trust, including but not limited to aerospace-rated debris and ESD control. -Low volume, high precision production of proprietary in house systems, military systems and subsystems. -Observation and compliance of specific manufacturing documentation. -Consistent and open communication with managers and manufacturing engineering on how we can improve our manufacturing process, or how we can continually observe our current level of success while adding new members to our team. Show less
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AutoZone
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Sales Associate Assistant Manager
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Nov 2011 - Nov 2015
-Enabled value awareness with my sales team-Measured our performance against the rest of the country's AutoZones in an attempt to create a challenging and fun atmosphere-Successfully led KPI metrics with my store manager to bring the San Luis Obispo location from the low 70th percentile in performance to the TOP store in the western region of the USA, and the 5th in the country.
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Sales Associate
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Oct 2011 - May 2012
Perfomed over-the-counter sales of automobile parts to customers of AutoZone.
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Field Service Engineer, Water Well Systems Development
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Jun 2010 - Aug 2015
-Created, developed, and maintained business relationships with business-dependent agricultural clientele in Santa Barbara and San Luis Obispo County. -Designed and developed electric motor control solutions for submersible well motors -Developed programmatic solutions for custom well network installs, implementing troubleshooting skills to track down rogue/faulted/failed sensors or wiring, water leaks, failed mechanical parts, etc. -Executed and monitored well performance tests per city or state guided compliance guidelines. Show less
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Education
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2017 - 2019
Cabrillo College
Engineering Transfer, Computer Software Engineering -
2013 - 2014
Cuesta College
Electrical and Electronics Engineering -
2011 - 2013
Allan Hancock College
Automotive Technology, Mechanical Engineering Related Technologies/Technicians -
2006 - 2010
Arroyo Grande High School
High School Degree, Photography, Automotive, Web Design
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