Jonathan Bender

Network Engineer at QualityIP
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Contact Information
us****@****om
(386) 825-5501
Languages
  • English Native or bilingual proficiency
  • Chinese (Simplified) Limited working proficiency
  • Japanese Elementary proficiency
Skills

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Bio

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Credentials

  • TEFL
    Kent State University
    May, 2014
    - Oct, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    Oct, 2022
    - Oct, 2024
  • CompTIA A+
    CompTIA
    Feb, 2019
    - Oct, 2024
  • CompTIA Network+
    CompTIA
    Mar, 2021
    - Oct, 2024

Experience

  • QualityIP
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Network Engineer
      • Sep 2022 - Present

      - Review and Asses Network infrastructure to meet guidelines for CMMC , FIPS, and other compliance. - Configure , Deploy, and Document Network Equipment for clients including Cisco switches, Meraki, Unifi, Fortigate, and Sophos.- Address networking issues via remote control systems or in person as required.

    • Remote Helpdesk Technician
      • Jul 2019 - Sep 2022

      • Handle incoming calls, create tickets, resolve issue on first touch or escalate tickets based on need or specialty. • Handle basic to intermediate administration of AD (on/offboarding), O365 mail/licensing, Adobe licensing, Server maintenance, Sophos Alerts, Disk Alerts• Research issues via existing tickets, documentation, or SOP. If none exists, create it by working with end user and/or vendor as needed.

    • Onsite Support
      • Sep 2018 - Jun 2019

      - Took care of all on-site needs not limited to and including - Vendor support, PC deployment / replacement, Storage and asset tracking.- Worked with Officers to support in-vehicle equipment such as Cradle Points and MDTs - Replaced server / networking equipment as needed - Coordinated higher level scheduling / communication with Account Manager for vendors, equipment and change requests.

  • Key Corporate & Commercial Bank
    • KTO Enterprise Resolution Specialist
      • Dec 2017 - Jul 2018

      • Handle up to 45 calls per day, create tickets, have first touch resolution or escalate ticket based on existing documentation protocol • Handle up to 45 calls per day, create tickets, have first touch resolution or escalate ticket based on existing documentation protocol

  • Babcock & Wilcox
    • United States
    • Renewable Energy Power Generation
    • 700 & Above Employee
    • End User Support Specialist Intern
      • Jul 2017 - Nov 2017

      • Utilizing a PXE environment, setup and deploy multiple machines at once, installing specialized software or tools based on department. • Deploy, document, and cleanup new or existing hardware on site with end users • Visit end users at desk to troubleshoot issues • Utilizing a PXE environment, setup and deploy multiple machines at once, installing specialized software or tools based on department. • Deploy, document, and cleanup new or existing hardware on site with end users • Visit end users at desk to troubleshoot issues

  • 宁波诺丁汉大学
    • China
    • Student Intern
      • Nov 2016 - May 2017

      Helped with daily responsibilities in conjunction with other team members Designed and implemented email campaigns, brochures, and other design and marketing tasks as needed Updated social media accounts with relevant stories and other marketing material Aided others with data input, data creation, and proofreading Helped with daily responsibilities in conjunction with other team members Designed and implemented email campaigns, brochures, and other design and marketing tasks as needed Updated social media accounts with relevant stories and other marketing material Aided others with data input, data creation, and proofreading

  • Meten English
    • China
    • Higher Education
    • 1 - 100 Employee
    • Foreign Language Teacher
      • Aug 2014 - Apr 2017

      Plan lessons according to daily schedule and provided materials. Contribute to marketing, events, and continued communications with students. Help to recruit students through events and testing. Provide assistance to students as needed during office hours. Awarded: Best Teacher in Ningbo 2016 Plan lessons according to daily schedule and provided materials. Contribute to marketing, events, and continued communications with students. Help to recruit students through events and testing. Provide assistance to students as needed during office hours. Awarded: Best Teacher in Ningbo 2016

  • ActionLink
    • United States
    • Advertising Services
    • 500 - 600 Employee
    • Technical Support
      • Feb 2013 - Aug 2014

      Answer and Log calls from field agents, while providing assistance and guidance with projects in the field. Help to create, revise, and implement instructions for use in projects. Create and maintain databases or other materials per client request. Contribute to weekly meetings with project leads concerning the status of their project and any other relevant information. Answer and Log calls from field agents, while providing assistance and guidance with projects in the field. Help to create, revise, and implement instructions for use in projects. Create and maintain databases or other materials per client request. Contribute to weekly meetings with project leads concerning the status of their project and any other relevant information.

  • Marketstar
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Google Specialist
      • Oct 2012 - Jan 2013

      Introducing customers to a new product, helping to build brand awareness. Assisting customers to find the best product to fit their needs and helping them to achieve that goal even if it means assisting them (if there is time) with other products. If assisting them with other products, still encouraging them to use the available products that can be implemented on other devices such as google docs, sheets, etc. Keeping track of customer data including foot traffic and pre-orders. Introducing customers to a new product, helping to build brand awareness. Assisting customers to find the best product to fit their needs and helping them to achieve that goal even if it means assisting them (if there is time) with other products. If assisting them with other products, still encouraging them to use the available products that can be implemented on other devices such as google docs, sheets, etc. Keeping track of customer data including foot traffic and pre-orders.

Education

  • The University of Nottingham Ningbo China
    Master’s Degree, International and Intercultural Communication
    2016 - 2017
  • Kent State University
    TEFL, Teaching English as a Second or Foreign Language/ESL Language Instructor
    2014 - 2014
  • Mount Union College
    Bachelor of Arts (B.A.), Japanese Studies
    2008 - 2012
  • Michigan State University
    Study Abroad, Japanese Center for Michigan Universities
    2011 - 2011

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