Jonathan Young

Production Coordinator at EQI Ltd.
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Contact Information
us****@****om
(386) 825-5501
Location
Craigavon, Northern Ireland, United Kingdom, UK

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Credentials

  • Zendesk Customer Service Professional Certificate
    Zendesk
    May, 2023
    - Nov, 2024
  • Account Management: Maintaining Relationships
    LinkedIn
    Mar, 2023
    - Nov, 2024
  • Key Account Management
    LinkedIn
    Mar, 2023
    - Nov, 2024
  • Productive Leadership
    LinkedIn
    Mar, 2023
    - Nov, 2024
  • Root Cause Analysis: Getting to the Root of Business Problems
    LinkedIn
    Mar, 2023
    - Nov, 2024
  • Level 3 First Aid at work
    Qualsafe Awards
    Apr, 2022
    - Nov, 2024

Experience

  • EQI Ltd.
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Production Coordinator
      • Sep 2022 - Present

  • Unilin Distribution
    • United Kingdom
    • Wholesale Building Materials
    • 1 - 100 Employee
    • Customer Service Associate
      • Dec 2019 - Sep 2022

  • Norbrook Laboratories ltd
    • United Kingdom
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Customer Service Executive
      • Mar 2017 - Dec 2019

      Managing key European customer accounts. processing orders and following progress through the system. Providing accurate and up to date information to the customer and handling any other customer requests. Managing key European customer accounts. processing orders and following progress through the system. Providing accurate and up to date information to the customer and handling any other customer requests.

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Team Leader
      • Aug 2016 - Mar 2017

      Leading a team of 14 corporate service managers to ensure that KPIs were achieved and the highest standards of customer service were provided.

    • Corporate Service Manager
      • Jul 2012 - Aug 2016

      Working as a Vodafone Ireland Corporate Service Manager I was charged with managing key corporate accounts. From being a single point of contact for customers with technical queries regarding their mobile devices through to billing and account analysis and managing the customer relationship.

  • Sony Centre
    • Craigavon, Northern Ireland, United Kingdom
    • Store Manager
      • Nov 2010 - Jul 2012

      Managing store to ensure KPIs and profit & Loss targets were met. Managing a team of 5 to meet and exceed their individual KPIs and ensure that the stores performance overall was of the highest standard. Managing store to ensure KPIs and profit & Loss targets were met. Managing a team of 5 to meet and exceed their individual KPIs and ensure that the stores performance overall was of the highest standard.

  • Three UK
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Sales Specialist
      • Feb 2007 - Nov 2010

  • Phones 4u
    • United Kingdom
    • Executive Offices
    • 300 - 400 Employee
    • Sales Associate
      • Aug 2000 - Feb 2007

Education

  • Newry High School

Community

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