Experience

Acquirent

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Sales Manager

  • 2020 - Present

  • Recruit, and onboard a team of fifteen, ensuring all are trained to solve complex problems while having empathyfor customers.• Developed a new hire training program and manual, used by over 50 new hires, that includes in-depth productknowledge to prepare reps for assigned tasks.• Conduct weekly reviews of reps performance individually as well as in a team setting.• Organize biweekly meetings with client to enhance client experience and work to enact teamwide change from thetop-down.• Led team to generate $30M in managed revenue and $100M in potential renewals

• Team Lead

  • 2019 - 2020

  • Led customer-facing product demonstrations weekly to teach clients how to incorporate our products into theirsystems.• Created and lead teamwide account strategy trainings to help reps develop relationship management skills.• Managed pilot program of 3 employees that generated $200,000 in revenue each month for senior sales reps.• Exceeded yearly target growth goals by 20% three years in a row.

• Account Manager

  • Nov 2016 - 2019

  • Actively managed a $7,000,000 book of business with over 1,200 accounts.• Improved an existing book of business from the bottom quartile on the team to the top 5% by adding 550 newaccounts within two years.• Built meaningful customer relationships by taking a strategic advisor approach, providing valuable market insightsand industry trends on a monthly basis.• Secured over $15,000,000 in leads transferred directly to outside counterparts.• Analyzed customer accounts and increased contact by 200% over goal to ensure customer satisfaction.



Harry Caray's Italian Steakhouse

• Customer Relations Associate

  • Sep 2015 - Nov 2016



Autism Speaks

• Non-profit Organizations
• 200 - 300 Employee

• Field Development Intern

  • May 2015 - Sep 2015

  • Secured in-kind donations for various fundraisers by emailing and calling different companies across the country. • Expanded the volunteer base by contacting over 2,000 volunteers to assist with events. • Secured in-kind donations for various fundraisers by emailing and calling different companies across the country. • Expanded the volunteer base by contacting over 2,000 volunteers to assist with events.