Technology and Design Specialist

• Mar 2014 - Present

Technology and Design Specialist

• Mar 2014 - Present

Online Community and Content Manager

• Oct 2010 - Mar 2014

• Recruit, provide CMS training, and manage a staff of bloggers to produce weekly and engaging content for fourteen blogs. • Deliver design and technical specifications of web site improvements to developers and creative staff for implementation.• Develop and execute action plans for online advertising including print and web ads, blog posts, email newsletters, webinars, and online videos. • Select, create, and track impact of daily social media posts for company social media accounts.• Analyze page views, click-throughs, and other website analytics to evaluate effectiveness of specific marketing campaigns and overall web site performance.• Enforce community guidelines by moderating comments and responding to or alerting appropriate staff to questions or conversations that need responses.

2010 Census Crew Leader

• Apr 2010 - Jul 2010

• Conducted training sessions for field enumerators, including processing administration paperwork, leading field training and administrating final evaluation exam • Supervised fifteen enumerators consisting of holding daily meetings, making workload assignments, reviewing completed fieldwork and certifying daily payroll time sheets • Monitored enumerator performance and progress through in field observations and performance reports • Instructed crew members on policy and procedure changes and updates • Advised enumerators on strategies and tactics to achieve completion of difficult cases

Web Producer

• Jul 2009 - Feb 2010

• Served as communication liaison between clients, designers and developers to produce enterprise level CMS driven web sites.• Met with clients during project discovery phase to understand business goals and requirements for final web projects.• Established and wrote web functional specifications of projects detailing how client’s website should function when utilized by end users.• Analyzed wireframes and design comps to ensure consistency with written functional specifications.• Created and updated project tracking documents to monitor the project time, resources and status.• Consulted with clients in face-to-face and conference call meetings to provide project updates, deliver and receive feedback, and negotiate agreements on project scope changes.• Conferred with designers and developers to create solutions to resolve daily issues.• Configured web site’s category structure and content taxonomies within Ektron CMS.• Ensured integration of Omniture, Google Analytics and other web analytic tools within Ektron CMS to document click-through rates, open rates, unique visitors, consumer behavior, etc.• Arranged global search engine optimization priorities for web templates including web analytics tracking, metadata, keywords, and automated search engine management.• Trained client content managers on CMS administration tasks such as entering content, editing content, and placing content into site’s information architecture.• Developed and executed quality control test plans to validate user interactions before final deployment.

Internet Support Technican

• Jan 2006 - Dec 2008

• Served as a liaison between clients, system administrators and application developers to implement software feature requests.• Responded to client e-mails and phone calls and provided support for technical issues.• Produced written and video training content on the use and best practices of internet technology.• Created technical documentation for software applications and web services.• Led online blog team to producing written and video blog posts to promote company services, events and success stories.• Researched functionalities of Google Analytics to determine best practices for implementation, strategic marketing, and SEO• Resolved e-mail block list issues of company mail servers to ensure delivery of e-mail communications.• Maintained company content management and customer relationship database systems consisting of updating and creating records and running database searches.

Capital Campaign Co-Chair

• Mar 2007 - 2008

• Formed and directed capital campaign team in executing campaign strategy and phases • Executed project management of campaign communication plan and event fundraisers • Designed, wrote, and presented campaign vision proposal

Board of Deacons Co-Chair

• Aug 2006 - 2008

• Directed strategic planning and monthly evaluation of diaconal and partnership programs • Created and enacted diaconal policies and procedures • Formulated annual budget, including monitoring of monthly income and expenditures • Led training and orientation of incoming board members on diaconal policies and practices

Web Technician/Designer

• 1996 - 2006

• Developed web properties involving working with internal clients to define project scope, design visual look and feel and develop technical functionality. • Created and managed company e-commerce website including developing site architecture, visual design and database integration.• Designed monthly and special e-commerce websites based on direct mail marketing promotions.• Collaborated with marketing manager to select products for content refreshes of e-commerce landing and category pages.• Tracked and reported monthly e-commerce sales figures including overall sales and individual best sellers. • Coordinated with content writers to develop special target websites based on global and media events.• Ensured proofreading and editorial sign off of finalized websites.• Evaluated web analytics data from WebTrends of company web properties and implemented strategies to improve execution of user tasks and overall user experience.• Worked with company SEO specialist and Director of Marketing on evaluating Google AdWords selection and Pay Per Click (PPC) bids.• Brainstormed with web team to secure new domain names that fit with company branding strategies.• Administered deployment of company e-mail newsletters for English and Spanish language audiences • Participated in the launch of company facilitator program consisting of selecting and training work team facilitators and monitoring work team health and effectiveness.• Provided onsite tours of company operations for visiting public

Resident Assistant

• 1995 - 1996

• Advised and assisted students with personal and academic needs • Organized programs and events to develop community among students • Enforced campus policy including discipline of students who violate campus rules and regulations • Managed general administration of campus apartment building • Advised and assisted students with personal and academic needs • Organized programs and events to develop community among students • Enforced campus policy including discipline of students who violate campus rules and regulations • Managed general administration of campus apartment building