Experience

Crown Equipment Pty Ltd - Australia

• Australia
• Truck Transportation
• 100 - 200 Employee

• General Manager - Customer Support & Systems Development Asia Pacific

  • Jul 2022 - Present

• InfoLink Business Development Manager Australia & New Zealand

  • Sep 2018 - Jul 2022

• Insite Technology Manager

  • Jun 2014 - Sep 2018

  Achievements• Global acquisition, implementation and management of largest single-customer install• Management and support of top two customers by module quantity globally • Growth of customer base by 300%• Expansion of Department by over 200%• Design and Implementation of customer analytics through use of Tableau Software—now expanding globally• Design and Implementation of customer support visits—now expanding globallyDuties Include• Grow the Insite business across the Asia Pacific Region• Manage a team of product support engineers and coordinators.• Client liaising and sales at Managing Director level• Analysis and reporting of Insite product supply and use, and InfoLink data• Onboard and support major accounts, and manage existing major accounts• Oversee Invoicing and quotations• Report and process design, development, and roll out• Develop and provide training to all sales and rental teams on the Crown Insite product range. Show less

• Insite Technology Advisor

  • Apr 2013 - May 2014

  Duties Include• Support customers who currently have an InfoLink installation • Manage InfoLink coordinator• Prospect and grow the existing business through the assistance of relevant sales teams• Provide quotations direct to customers• Provide sales presentations at Warehouse Manager level• Provide new customer demonstrations• Provide refresher training packages to the current customer base

• Sales Support Engineer

  • Nov 2009 - Mar 2013

  • Working out of Fleet Sale Department• Liaise Direct with Customer during Sales process• Oversee Initial Implementation of the Infolink System at Customer Sites• Provide technical and sales support for the Infolink System• Oversee Service Departments Support of the Infolink System• Direct Customer Technical Support• Sales Department Technical Support• Customising Forklift Solutions for Fleet Customers via Configurator• Completing Commissions and Deal Sheets



Speedy Steel

• South Africa

• Engineer

  • Oct 2008 - Jun 2009

  • Project Management • Design Engineering • Staff Management • Sales • Stock Inventory Management • Computer Aided Design/Modelling • Site Measure and Inspection • Project Management • Design Engineering • Staff Management • Sales • Stock Inventory Management • Computer Aided Design/Modelling • Site Measure and Inspection



Redflex Traffic Systems

• Australia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Production Engineer

  • Jul 2007 - Sep 2008

  • Project Management • Production Engineering • Design Engineering • Computer Aided Design/Modelling • Project Management • Production Engineering • Design Engineering • Computer Aided Design/Modelling