Jonathan Vazquez
Service Desk Specialist at Merchants Fleet- Claim this Profile
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Bio
Credentials
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Project Management Foundations
LinkedInSep, 2021- Sep, 2024
Experience
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Merchants Fleet
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United States
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Financial Services
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400 - 500 Employee
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Service Desk Specialist
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Oct 2022 - Present
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Atkore
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Information Technology Help Desk Technician
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Feb 2021 - Sep 2022
▪ Troubleshoot and resolve workstation and software issues according to quality standards and company policy. ▪ Detect, diagnose, and resolve desktop and laptop software and hardware replacement. ▪ Research solutions through internal and external knowledge base as needed. ▪ Improve customer service, perception, and satisfaction from End-User feedbacks. ▪ Document internal processes and procedures related to duties and responsibilities. ▪ Tasked to reset password for the stakeholder and assign users to groups using Active Directory.
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DTV Innovations
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United States
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Project Assistant
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Jan 2019 - Jan 2021
▪ Debugged and solved customer problems related to the products, repair, warranty claims of the products. ▪ Assisted Engineering team with Design and engineering efforts. ▪ Assembled and tested products to ship to customers. ▪ Maintained parts and components, organized labs and production/repair room. ▪ Debugged and solved customer problems related to the products, repair, warranty claims of the products. ▪ Assisted Engineering team with Design and engineering efforts. ▪ Assembled and tested products to ship to customers. ▪ Maintained parts and components, organized labs and production/repair room.
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Education
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Lewis University
Computer Engineering
Community
