IT Helpdesk Technician

• Sep 2017 - Present

Service Desk Technician

• Sep 2014 - Sep 2017

Job Duties include taking calls from end users and trouble-shooting issues with email configuration, remote connections, Microsoft Office and printer issues on both Windows and Macintosh platforms. Other duties include, helping customers with various software installations, identifying potential virus infections and removing any threats found. Job Duties include taking calls from end users and trouble-shooting issues with email configuration, remote connections, Microsoft Office and printer issues on both Windows and Macintosh platforms. Other duties include, helping customers with various software installations, identifying potential virus infections and removing any threats found.

Technical Support

• Jul 2013 - Sep 2014

Assist customers over the phone with Internet connection issues, email issues and phone issues. Including setting up email accounts, configuring network settings and various phone features and documenting the steps with our internal ticket system. Assist customers over the phone with Internet connection issues, email issues and phone issues. Including setting up email accounts, configuring network settings and various phone features and documenting the steps with our internal ticket system.

Game Adviser

• Sep 2008 - Jun 2013

customer service, explaining and selling games and game systems, handling cash register transactions, assisted with training new employees, troubleshot customer game system issues. customer service, explaining and selling games and game systems, handling cash register transactions, assisted with training new employees, troubleshot customer game system issues.

Team Member

• Jul 2007 - Dec 2010

providing customer service as needed. Cross trained in several departments including electronics. Responsibility included selling of televisions, digital cameras and Ipods as well as partaking in storewide audits. providing customer service as needed. Cross trained in several departments including electronics. Responsibility included selling of televisions, digital cameras and Ipods as well as partaking in storewide audits.

Electronics

• Aug 2005 - Jul 2007

Selling various electronics such as personal computers, printers, laptops, stereos and television sets. Also conducted hourly stock audits on select electronic merchandise. Selling various electronics such as personal computers, printers, laptops, stereos and television sets. Also conducted hourly stock audits on select electronic merchandise.