Manager, Client Services

• Sep 2023 - Present

Client Success Manager, Programmatic Self-Service Division

• Aug 2021 - Jun 2023

Support new and current clients by providing onboarding, training, product updates, and ongoing platform support • Act as main point-of-contact for client's day-to-day needs, including troubleshooting, campaign reporting, and optimization recommendations • Serve as a consultant for programmatic traders to educate clients on Tremor's self-service platform and offerings • Collaborate with product, engineering, and dev teams to ensure client feedback is addressed • Proactively present opportunities to internal teams for DSP improvement • Analyze data to develop QBR reports that provide performance insights and recommendations on future campaigns Show less

Account Manager

• Apr 2020 - Aug 2021

Partnered with Sales Executives and Business Development to ideate innovative executions and provide materials for RFP submissions including media recommendations, screenshots, research, and competitive data. Fostered positive client and agency relationships for key Retail, entertainment and pharmaceutical accounts. Liaised with internal traffickers, Studio Resonate, Pricing and Yield Management, research, legal and client as needed to ensure campaigns launched in timely manner. Provided campaign deliverables including but not limited to reporting, screenshots, wrap reports, and ad-hoc requests. Identified and addressed areas for improvement within Client Services by reviving and running point on Product Pioneer program. Served as go-to resource as Client Services Programmatic Subject Matter Expert. Show less

Associate, Digital Partnerships

• Jan 2019 - Apr 2020

Utilize market research information (such as demographics, media usage, etc.) to align with campaign objectives in order to choose the most effective digital venue to reach targeted audiences • Integral in campaign set up and execution including insertion orders, specs, trafficking sheets, creative rotation, and billing documentation • Assist in the evaluation and negotiation process of partner proposals to ensure a diversified plan that meets client’s campaign objectives and performance metrics • Monitor network buys based on audience delivery data to insure delivery in flight and make recommendations for optimization where necessary • Organize campaign reporting metrics to forecast campaign invoices, track budgets, maintain savings and value, and ensure accuracy for internal team • Analyze campaign results and curate post campaign summaries to highlight key learnings and client recommendations for optimizing campaigns in future • Learn/utilize key programs and tools including MediaOcean, Media Tools, ComScore, Google Campaign Manager, Google AdWords Show less

Corporate Communications Intern

• Jun 2018 - Aug 2018