Experience

Computershare U.S.

• United States
• Financial Services
• 500 - 600 Employee

• UAT Analyst

  • Mar 2022 - Present

• Senior QA Tester

  • May 2021 - Mar 2022

• QA Tester

  • Sep 2020 - May 2021

• Fulfillment SME Project Coordinator

  • Jan 2019 - Sep 2020



LenderLive

• United States
• Financial Services
• 100 - 200 Employee

• Fulfillment SME Project Coordinator

  • Nov 2017 - Dec 2018

• Loan Coordinator 3

  • Nov 2016 - Nov 2017



Urban Lending Solutions

• United States
• Financial Services
• 100 - 200 Employee

• Home Services Specialist I

  • Feb 2015 - Nov 2016



GP Strategies Corporation (Office Team)

• Troy, MI

• Tier One Government Technical Help Desk Specialist

  • Mar 2014 - Feb 2015

  • Provide superior customer service to eleven Government Agencies supporting their Learning Management Software via phone and email communication in a fast paced call center environment • Assist clients with LMS login issues, password resets, navigation, and general questions related to courses • Troubleshoot and solve technical complications related to launching and completion of coursework • Provide superior customer service to eleven Government Agencies supporting their Learning Management Software via phone and email communication in a fast paced call center environment • Assist clients with LMS login issues, password resets, navigation, and general questions related to courses • Troubleshoot and solve technical complications related to launching and completion of coursework



J.P. Morgan

• United States
• Financial Services
• 700 & Above Employee

• Loan Support Admin

  • Sep 2012 - Jan 2014

  • Assigned Conventional, FHA, and VA loans daily to processing agents based on current workflow pipeline • Ordered IRS tax transcripts, FHA case numbers, appraisals, and employment verifications • Verified preliminary loan details are correctly entered into loan software based upon Purchase Agreements • Worked alongside department team members to resolve outstanding issues and concerns for internal and external customers • Provided administration support to Assistant Vice President of Mortgage Banking Senior Operations Team Manager • Authenticated and assist customers activating debit cards and provide other account information as required in a call center setting • Furthered knowledge base by voluntarily attending various mortgage courses in hopes of advancing into a Loan Processor; daily application of knowledge lowered errors and increased salability of loans • Researched third party vendors and developed different ways to order written verifications of employment and tax transcripts; end result was a process that was easier, faster, and reduced costs Show less



Bass Pro Shops

• Retail
• 700 & Above Employee

• Systems/Inventory Control Team Leader

  • Jun 2001 - Sep 2012

  • Researched and corrected inventory daily to ensure product was in stock; resulted in increased sales• Organized and conducted 11 successful Annual Store Inventories utilizing a third party vendor and led entire store staff; exceeded shrink projection goals of .07% of sales each year• Assisted customers on sales floor with product selections for purchase, supported Front End with customer purchases, returns, and resolved customer issues• Supported Receiving Department unloading trucks, receiving purchase order merchandise, customer pickup and delivery, and damage returns • Interviewed and was accepted to Team Leader University, a week long management training course; applied skills to become a more effective leader• Developed and presented training to new associates surrounding inventory control; resulted in autonomous teams requiring little supervision• Wrote several Standard Operating Procedures resulting in a reduction to inventory errors and reduced shrink financial loss• Repaired computers, printers, registers, and various network equipment to ensure successful store operations• Worked with vendors to receive credit for damaged merchandise; resulted in decreased shrink• Assisted with 15 out of state store set ups and grand openings, and trained associates according to established procedures• Have provided administrative support to executive management team, including corporate management; known as a go-to person for field and corporate level problem solving• Conducted prescreening interviews of potential associates• Created various confidential financial documents and spreadsheets Show less

• Operator

  • Oct 1999 - Jun 2001

  • Answered all incoming customer telephone calls and identified their needs• Assisted the Human Resources Department with data entry into HRIS, document retention, interview scheduling, and other confidential administrative tasks• Assisted applicants with application, answered preliminary questions, and prepared candidates for interviews• Welcomed guests into the general office