Experience

ProCook

• United Kingdom
• Retail
• 100 - 200 Employee

• IT Infrastructure Manager

  • Jan 2022 - Present

  Support desk and infrastructure manager. NOTE: The company already has preferred suppliers and recruitment agencies. Please do not connect for this reason. Support desk and infrastructure manager. NOTE: The company already has preferred suppliers and recruitment agencies. Please do not connect for this reason.



Tapos

• Movies, Videos, and Sound
• 1 - 100 Employee

• Senior Support And Server Technician

  • Feb 2021 - Jan 2022

  Provided managed IT services for cinemas around the world, maintained the infrastructure, and worked closely with software developers. Also: • Project manager on client installations. • Support desk engineer dealing directly with customers. • Worked with Xen Virtualisation, Amazon AWS, Office 365, Ubuntu Linux, LAMP stack (Linux/Apache/MySQL/PHP) with Postfix, SAMBA and Bind, WatchGuard Firewalls, Fortinet VPN, Draytrek routers, 3CX Hosted Telephony, JIRA bug reporting, Halo ITSM Helpdesk System, Slack messenger, Electronic Point Of Sale Terminals, card payment machines, and the company’s own software products – “TAPOS” Cinema Management System, and “TOPS” finance system. Show less



N/A

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Learner

  • Jul 2020 - Feb 2021

  I was made redundant during the peak of a global pandemic. Time was spent on keeping up-to-date with technology, and learning (and paying for) Microsoft Azure and Amazon AWS, Microsoft Hyper-V, Ubuntu Linux, Sage x3 (ERP), hyperconverged servers, advanced computer networking, ITIL guidelines and IT Governance. I was made redundant during the peak of a global pandemic. Time was spent on keeping up-to-date with technology, and learning (and paying for) Microsoft Azure and Amazon AWS, Microsoft Hyper-V, Ubuntu Linux, Sage x3 (ERP), hyperconverged servers, advanced computer networking, ITIL guidelines and IT Governance.



The Norville Group Ltd

• United Kingdom
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Group IT and Systems Manager

  • May 2018 - Jul 2020

  Responsible for the IT service desk, infrastructure and development at 4 lens manufacturing sites, 9 high street opticians, and an optical museum. Also: • Managed projects within a small team and with contractors. • Carried out hands-on 3rd line support work, including SQL report writing. • Administrated VMware 6.7, NetApp SAN, Windows Server 2008/2019, Redhat Linux, SQL Server 2008/2017, Exchange, Office 365, Windows 7/10, Bitdefender, PRTG, LensWare manufacturing software, Mitel Telephone System, Datto/Veeam backup solutions, Datto Wireless Access Points, Meraki routers/firewalls (on an SD-WAN), optical machinery (Optotech/Satisloh/Weko) and electronic ordering (EDI). Key Achievements: • Upgraded telephone system, servers, workstations, wide area network, internal networks, wireless network, backup and disaster recovery solutions. • Effectively managed and developed a small team. Show less



Cirencester College

• Education Management
• 100 - 200 Employee

• IT Infrastructure Manager

  • Jul 2012 - May 2018

  Responsible for the network, telephone system, printer management, software licensing, virtual servers, cloud services (Office 365/Google Apps), CCTV, disaster recovery, 10,000 user accounts, 2500 computers and IT security. Also: • Managed projects within a small team and with contractors. • Carried out hands-on 3rd line support work, including SQL and batch file scripting. • Supported and developed: - VMWare 6.0, Veeam backup/replication, DELL iSCSI SAN and NAS boxes. - Veeam One, Spiceworks, Observium, Meraki Mobile Device Management (MDM) - Windows Server 2008/2012/2016, Debian Linux (MySQL/Apache) - VLAN’ed HP switches, Meraki Wireless, Clustered WatchGuard firewalls, NEC Phone System. - Office 365, Azure AD connect, Google Apps, Google Sync, ClickView, ADFS v3 - Exchange 2010, SharePoint 2013, SQL Server 2008, Milestone CCTV, Papercut print management, Impero Classroom Management, McAfee Antivirus (EPO), Microsoft UAG, Microsoft Deployment Services and Microsoft Development Toolkit (MDT). - Google Chromebooks, Apple Macs, PCs, Sharp Tills (EPOS), parking barrier and ANPR systems. - Microsoft Office 2013, Moodle Virtual Learning Environment, Sage Accounts 2017. Key Achievements: • Did a complete infrastructure and software refresh, ensuring everything adhered to best practices. • Consolidated 2 telephone systems into 1, and migrated from ISDN to SIP. • Introduced cloud services, print management and Microsoft SharePoint 2013. Show less