Feild Service Specialist

• Sep 2019 - Present

Business Development Manager

• Jan 2017 - Sep 2019

Research and development of shipbuilding within the United states and Canada. Visiting clients and potential clients to evaluate needs or promote products and services. Supply management with full reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Coordinate trade show events and activities. Establish, develop and maintain positive business and customer relationships. Continual education on… Show more Research and development of shipbuilding within the United states and Canada. Visiting clients and potential clients to evaluate needs or promote products and services. Supply management with full reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Coordinate trade show events and activities. Establish, develop and maintain positive business and customer relationships. Continual education on all products. Maintain records of all sales leads and/or customer accounts. Implementing marketing strategies. Familiarity with CRM practices. North America Agent: Brunvoll, Van Der Velden, Heila, Jason, Anda-Olsen, VDL Klima, Jets, Blommaert and Ibercisa

Field Service Engineer (Brunvoll North America Factory Representative).

• Jun 2013 - Sep 2019

Undertake relevant routine maintenance, repair and commissioning work on Brunvoll equipment in accordance with the maintenance contract(s). After dis-assembly, clean, inspect and evaluate the parts need for repair / replacement, carrying out repair work on well-defined problems, with some technical support.  Direct and lead a team on service operations repair work where necessary. Verify dimensions and clearances to ensure conforming to specification. Conduct… Show more Undertake relevant routine maintenance, repair and commissioning work on Brunvoll equipment in accordance with the maintenance contract(s). After dis-assembly, clean, inspect and evaluate the parts need for repair / replacement, carrying out repair work on well-defined problems, with some technical support.  Direct and lead a team on service operations repair work where necessary. Verify dimensions and clearances to ensure conforming to specification. Conduct tests and inspections to QA/QC standards.  Read blueprints, schematics, diagrams and technical order to determine methods and sequences of assembly.  Inspect, analyze, record calibration results and produce Service and Technical Reports.  Ensure that all work is done in accordance with applicable legal and Company procedures and instructions, including Health & Safety policies.  Create an appropriate customer contact log and issues monitor which will form the basis of an ongoing customer / contract management plan.  Advise customers on other products and pursue upgrade opportunities on vessels of work. Report progress and issues to the Service Manager. Provide receipts and details of costs to enable accurate customers invoicing. Knowledge share and support the on-the-job development of Service Technicians where appropriate. Undertake product training as required.

Service Technician

• Apr 2011 - Jul 2013

Work as part of a team to repair or overhaul marine equipment and systems to meet specification and tolerances. Verify dimensions and clearances to ensure conforming to specification. Conduct tests and inspections to QA/QC standards. Read blueprints, schematics, diagrams and technical order to determine methods and sequences of assembly.  Inspect, analyse, record calibration results and produce Service and Technical Reports.  Report progress and issues… Show more Work as part of a team to repair or overhaul marine equipment and systems to meet specification and tolerances. Verify dimensions and clearances to ensure conforming to specification. Conduct tests and inspections to QA/QC standards. Read blueprints, schematics, diagrams and technical order to determine methods and sequences of assembly.  Inspect, analyse, record calibration results and produce Service and Technical Reports.  Report progress and issues to the nearest supervisor.  Ensure that all work is done in accordance with applicable legal and Company procedures and instructions, including Health & Safety policies.  Undertake product training as required. Show less Work as part of a team to repair or overhaul marine equipment and systems to meet specification and tolerances. Verify dimensions and clearances to ensure conforming to specification. Conduct tests and inspections to QA/QC standards. Read blueprints, schematics, diagrams and technical order to determine methods and sequences of assembly.  Inspect, analyse, record calibration results and produce Service and Technical Reports.  Report progress and issues… Show more Work as part of a team to repair or overhaul marine equipment and systems to meet specification and tolerances. Verify dimensions and clearances to ensure conforming to specification. Conduct tests and inspections to QA/QC standards. Read blueprints, schematics, diagrams and technical order to determine methods and sequences of assembly.  Inspect, analyse, record calibration results and produce Service and Technical Reports.  Report progress and issues to the nearest supervisor.  Ensure that all work is done in accordance with applicable legal and Company procedures and instructions, including Health & Safety policies.  Undertake product training as required. Show less