Experience

Inova.io

• France
• Software Development
• 1 - 100 Employee

• Customer Success Manager Key Accounts

  • Oct 2021 - Present

  • Conduct on-site/online workshops and brainstorming sessions with clients to comprehensively understand and document their business processes and requirements to efficiently drive change. • Provide product demonstrations to potential users in upsell and cross-sell scenarios. • Monitor the client experience through Inova’s on-boarding process, removing roadblocks, and deploying resources where needed. • Collaborate with Inova’s product management team to develop new features that will improve Inova solutions and enhance client satisfaction. • Advocate client insights with the marketing team to ensure that Inova’s positioning and communications are as effective as possible. Show less



Dawex - Data Exchange Technology

• France
• IT Services and IT Consulting
• 1 - 100 Employee

• Lead Customer Success

  • Oct 2020 - Oct 2021

  o Structure and standardise client onboarding processes, tutorials and documentation on platform implementations o Participate in the definition of KPIs, their implementation and share the associated reporting in order to ensure the performance of the CSM team o Coordinate with Project Managers and Product Owners on the development of existing customers, identifying upgrade/expansion opportunities, new features, improvements. o Administer and conceptualise monetization of training programmes for the existing client base o Advocating customer issues and manage customer escalations Show less



PriceSpider

• United States
• Software Development
• 200 - 300 Employee

• Customer Success Manager

  • Jan 2017 - Oct 2020

  Project Management o Coordinating with Sales Managers on the development of existing customers and identifying upgrade/expansion opportunities. o Onboard new customers and accompanying them on platform implementations o Driving customer roll-outs and constantly connect online and offline retailers to our platform o Preparation of monthly dashboards, reports on global project basis o Coordinating internal data-mining processes o Coordinating nationwide digital marketing/advertising campaigns o Advocating customer issues and manage customer escalations o Maintaining retailer connection to achieve customer KPIs o Identify at risk customers and help reduce churn o Attending F2F customer meetings and trade fairs Show less



TeamViewer

• Germany
• Software Development
• 700 & Above Employee

• International Sales Executive

  • Jul 2015 - Dec 2016

  o IT Sales French and English speaking Markets o Client prospecting and Up-selling o Qualifying and pursuing leads, client needs analysis o Creating and sending quotations, follow-up calls, assistance in trial software deployment o Management of Sales CRM o Leading negotiations, deal closing, relationship building o IT Sales French and English speaking Markets o Client prospecting and Up-selling o Qualifying and pursuing leads, client needs analysis o Creating and sending quotations, follow-up calls, assistance in trial software deployment o Management of Sales CRM o Leading negotiations, deal closing, relationship building



ARC Europe France

• France
• Insurance
• 100 - 200 Employee

• Technical Support Assistant - Automobile

  • Jun 2014 - Aug 2014

  o European Breakdown Assistance for English clients o Coordinated with French, Spanish garages for repairs of brokendown vehicles o Dispatch of towing resources o Procurement of parts necessary for vehicle repairs o Collaboration with European motoring associations o European Breakdown Assistance for English clients o Coordinated with French, Spanish garages for repairs of brokendown vehicles o Dispatch of towing resources o Procurement of parts necessary for vehicle repairs o Collaboration with European motoring associations



AC Marca

• Spain
• Manufacturing
• 300 - 400 Employee

• Assistant Brand Manager

  • Sep 2013 - Dec 2013

  o Assisted in the planning and implementation of marketing strategies (innovations, promotions, NPD) o Analysis of Consumer and Distributor panels (IRI, KANTAR, IPSOS) o Proposition of merchandising plans to key accounts managers o Direction of printing, creative and advertising agencies for the implementation of promo plans (trade marketing, sales seminars) o Development of packaging for innovations, product data sheets, product catalogues and the revision of etiquettes. o Conducted consumer studies to analyse product pertinence among users and non users Show less



Societe Generale

• France
• Banking
• 700 & Above Employee

• Assistant Product Manager Electronic Banking

  • Mar 2013 - Sep 2013

  Financial Product Management, Services Marketing Development of electronic banking services intermediation programme o Definition of Financial Guarantee threshold o Management of client migration portfolio o Development of a module to electronic banking procedures o Prospection and profitability analysis o Fraud detection and data administration Financial Product Management, Services Marketing Development of electronic banking services intermediation programme o Definition of Financial Guarantee threshold o Management of client migration portfolio o Development of a module to electronic banking procedures o Prospection and profitability analysis o Fraud detection and data administration



ESSCA

• France
• Education Administration Programs
• 400 - 500 Employee

• Research Assistant

  • Feb 2012 - Oct 2012

  o Co-Development of draft website for UACES collaborative research network EUROPE– CHINA o Proof reading of books, newsletters and memos to researchers o SEO, Development of mailing list, Content Creation o Assisted in the organisation of seminars, reception of scholars, welcome of new students o Co-Development of draft website for UACES collaborative research network EUROPE– CHINA o Proof reading of books, newsletters and memos to researchers o SEO, Development of mailing list, Content Creation o Assisted in the organisation of seminars, reception of scholars, welcome of new students



MANE

• France
• Chemical Manufacturing
• 700 & Above Employee

• Account Manager

  • Jul 2010 - Aug 2011

  Sales Management Managed key accounts in the category of fabric care and fine fragrance o Developed accounts in almost virtually non progressive categories such as Fabric Softener and Powder detergent. o Reached the previous year’s turn-over in the first half of actual fiscal year. o Promoted, sold and initiated the eventual growth with existing clientele. o Coordinated with internal and external partners in administrating the sale of goods internationally and locally. Sales Management Managed key accounts in the category of fabric care and fine fragrance o Developed accounts in almost virtually non progressive categories such as Fabric Softener and Powder detergent. o Reached the previous year’s turn-over in the first half of actual fiscal year. o Promoted, sold and initiated the eventual growth with existing clientele. o Coordinated with internal and external partners in administrating the sale of goods internationally and locally.



ZenithOptimedia France

• Media Buyer

  • Sep 2009 - Mar 2010

  Media Buying o Managed above-the-line marketing efforts of all Nestle Ice Cream brands. o Developed Media Plans across TV and Radio o Identified and conducted weekly, monthly and quarterly analysis on program Target Audience Rating Points (TARPS) and Reach and Frequency (RF) ratings. o Implemented various media executions such as vignettes, intrusions, segment buys and standard ads. o Negotiated and availed media values from networks o Monitored campaign performance in an on-going basis via specialized programs such as BCC enterprise and AGB Nielsen Media Analysis Software o Coordinated with media partners in spot management and media activities • Prepared monthly and annual reports on media activities, spending and savings acquired Show less



Pfizer

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Assistant Product Manager OTC

  • Apr 2009 - Jun 2009

  Best Intern Project Nominee – Ponstan Media Promo, 2009 Customer Focus Award, 2009 Brand Management Assisted the Sr. Product Manager in planning, organizing and implementing promotions for Over-The-Counter (OTC) drugs such as Terramycin Wound Wash and Pontsan SF 250. o Managed the production of marketing materials. o Coordinated with suppliers and communicated the desired blueprint for the marketing materials. o Proof read and approved merchandised materials to ensure alignment with brand objectives and identity. o Directed printing, creative and advertising agencies for the implementation of promo plan. o Collaborated with internal counterparts in Sales, Procurement and Regulatory for promotional launches. o Monitored Sales Figures by formatting agency reports on weekly off-take. Project Management o Monitored Agency Performance in activations. o Conducted on-site observations of brand activations to check execution of promo plan. o Ensured the timely completion of project objectives and goals. o Determined future action points for improvement of promo execution and forecasting. Accomplished Projects: 1. Ponstan Media Promo 2. Terramycin Summer Camp Promo 3. Terramycin Triple Treat Mercury Activation 4. Terramycin Bundling Promo 5. Terramycin Wound Wash Hospital/Clinic Promo Show less



Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Assistant Corporate Development

  • Oct 2008 - Dec 2008

  Project Management o Assisted the managers and project hires in organizing and executing programmes and activities in specialized fields such as Corporate Social Responsibility, Internal & External Communications. Public Relations/ External Communications o Monitored Competitor activity through multiple communication channels. o Monitored print, radio and TV for company advertorials and press - releases Events Management & Logistics o Assisted in the logistical aspects of corporate events such as site preparations, management of guest list, invitations and incentives. o Managed the production and distribution of event materials. Accomplished Projects: 1. Media Barkada Golf 2008 2. Makulay Ang Buhay Ng Batang Pinoy Feeding Launch in Cristobal, Paco, Manila 3. Quarterly Leadership Outreach Series (QLOS) GK Build Planning Show less