Experience

SpeakWrite Transcription Services

• United States
• Writing and Editing
• 1 - 100 Employee

• Support Technician

  • Mar 2008 - Present

  Provide expert technical infrastructure support including equipment maintenance and repair, configuration and deployment of hardware and software Development and maintenance of online technical knowledgebase Administration of Nortel Call Pilot Phone System, Microsoft Active Directory, Microsoft Exchange, Windows Server 2003 Provide expert technical infrastructure support including equipment maintenance and repair, configuration and deployment of hardware and software Development and maintenance of online technical knowledgebase Administration of Nortel Call Pilot Phone System, Microsoft Active Directory, Microsoft Exchange, Windows Server 2003



The University of Texas at Austin

• United States
• Higher Education
• 700 & Above Employee

• Technical Services Support

  • Sep 2006 - Dec 2007

  Provided technical support to UT College of Education students and Faculty. Troubleshooting and resolution of software, hardware and operating system related issues; software installation and operation assistance encompassing a specific set of applications, including but not limited to, Apple OS X, Apple iLife software suite, and Microsoft Office suite. Developed documentation materials and procedural guides for team members and end users. Provided technical support to UT College of Education students and Faculty. Troubleshooting and resolution of software, hardware and operating system related issues; software installation and operation assistance encompassing a specific set of applications, including but not limited to, Apple OS X, Apple iLife software suite, and Microsoft Office suite. Developed documentation materials and procedural guides for team members and end users.