Experience

pOpshelf

• United States
• Retail
• 300 - 400 Employee

• Lead Team Member

  • Jul 2023 - Present



Trader Joe's

• United States
• Retail
• 700 & Above Employee

• Crew Member

  • Oct 2019 - Jan 2023

  Assisted customers on the sales floor and register, always focusing on developing positive customer relations. Increased awareness of store products through proactive customer interaction on the sales floor. Prepared the store for customers by restocking shelves, building merchandise displays. Assisted customers with concerns or needs while producing a pleasant, friendly shopping experience. Assisted customers on the sales floor and register, always focusing on developing positive customer relations. Increased awareness of store products through proactive customer interaction on the sales floor. Prepared the store for customers by restocking shelves, building merchandise displays. Assisted customers with concerns or needs while producing a pleasant, friendly shopping experience.



Tobacco Station US

• Store Manager

  • Jul 2018 - Jul 2019

  • Recruited, hired, trained employees • Scheduled all employees, making sure high-volume periods were properly covered • Submitted all employee time sheets to accounting after calculation/verification • Created weekly store orders for primary supplier, secondary supplier, novelties supplier, and cigarsupplier • Responsible for new product orders, customer request orders, and store merchandising • Added new products to sales system noting cost, sales price, and profit margin • Responded to all customer issues/complaints with exceptional customer service and interaction • Performed all cashier/customer service duties listed below Show less

• Cashier/Customer Service

  • May 2018 - Jul 2018

  • Opened/closed store • Counted/verified cash register at beginning of shift and counted/balanced at end of shift • Maintained detailed log sheets for sale of lottery-related products • Cleaned/beautified store daily • Stocked inventory from shipments, facing them to maximize visibility • Aided customers by answering their inquiries and helping find their desired product • Interacted with guests in a friendly manner to help create a safe a comfortable environment to shop Show less



Uber

• Conway, AR

• Uber Driver

  • Dec 2016 - May 2017

  • Responded to rider requests in a safe and timely manner • Provided safe and comfortable travel for riders • Maintained a clean and safe vehicle • Provided dining/entertainment recommendations to out-of-town riders • Achieved 4.5+ stars out of 5 in my customer feedback surveys • Responded to rider requests in a safe and timely manner • Provided safe and comfortable travel for riders • Maintained a clean and safe vehicle • Provided dining/entertainment recommendations to out-of-town riders • Achieved 4.5+ stars out of 5 in my customer feedback surveys



Acxiom

• United States
• Advertising Services
• 700 & Above Employee

• Associate Digital Solutions Coordinator

  • Dec 2011 - Apr 2015

  • Responsible for the day-to-day management of client eMarketing campaigns, responding to client questions, and working with other technical and analytic groups to ensure client campaigns are executed in a timely and accurate manner. • Catered to high volume accounts in a team setting where I created/maintained campaign targeting, quality assurance, enabling, tracking, and data monitoring • Prepared and presented monthly/quarterly and ad-hoc queries and reports on the campaigns for each client assigned. • Rewarded often with 100% monthly accuracy awards. I have a deep commitment to details and quality. Show less



Nature's Market

• Conway, Arkansas

• Marketing/Customer Service

  • Jul 2011 - Dec 2011

  • Assisted customers with a warm and professional attitude, often making them smile, laugh, or simply have a good shopping experience • Assisted customers with questions regarding supplements, natural foods, and things that smell good • Responsible for making weekly store orders • Responsible for merchandising • Handled special orders and repeating orders for regular customers • Made daily updates to the store's FB page showcasing products and specials • Responsible for all register-related duties Show less



Stone Ward

• United States
• Advertising Services
• 1 - 100 Employee

• Intern Account Manager

  • May 2011 - Jun 2011

  • Managed relationship between client – Miracle League of Arkansas – and the intern team • Developed a social media strategy linking the use of Facebook, Twitter and YouTube • Created Facebook fan page, added content and obtained 400 fans within one week • Established the structure for the integrated marketing plan and presentation for our client utilizing Word and PowerPoint • Created timetables for work completion and monitored budget allocation in Word and Excel • Collected and analyzed cross-tab data to help target specific audiences in eTelmar • Contributed to the design of creative materials Show less



The Echo Student Newspaper

• Business Manager

  • Aug 2010 - May 2011

  • Responsible for all invoicing, collections, product ordering, payments of commissions and salaries, aswell as acting as liaison between the faculty advisor and newspaper staff. • Responsible for recruitment, hiring, and training of new sales representatives • Responsible for selling advertisements to local and national companies as well as on-campusorganizations and departments

• Advertising Director

  • Aug 2009 - Aug 2010

  • Coordinated with newspaper creation staff to ensure placement and accuracy of advertisements• Managed and coordinated the sales team while keeping thorough records of all ads sold • Implemented client information forms, rate schedule spreadsheets, and sizing diagrams • Responsible for selling advertisements to local and national companies as well as on-campusorganizations and departments

• Advertising Sales Representative

  • Jan 2009 - Aug 2009

  • Responsible for selling advertisements to local companies as well as on-campus organizations anddepartments



Target

• United States
• Retail
• 700 & Above Employee

• Team Member

  • Jul 2008 - Jul 2010

  • Maintained a superb guest satisfaction rating – detailed in customer comment cards, online surveys, and employee recognition from corporate headquarters • Drove sales through fast, fun, and friendly guest service • Maintained a superb guest satisfaction rating – detailed in customer comment cards, online surveys, and employee recognition from corporate headquarters • Drove sales through fast, fun, and friendly guest service



Alpine Mountain Village

• United States
• Advertising Services

• Office Supervisor

  • Jul 2006 - Feb 2008

  • Oversaw customer service, e-mail campaigns, and guest inquiries • Collected, organized, and inventoried logistical information for the 60+ vacation properties such as square footage, amenities, and photo documentation • Updated website’s resort and property information (WYSIWYG) as it was constantly changing • Created and implemented forms and spreadsheets to better organize the relationship between the staff, guests, and rental properties • Oversaw customer service, e-mail campaigns, and guest inquiries • Collected, organized, and inventoried logistical information for the 60+ vacation properties such as square footage, amenities, and photo documentation • Updated website’s resort and property information (WYSIWYG) as it was constantly changing • Created and implemented forms and spreadsheets to better organize the relationship between the staff, guests, and rental properties



TGI Fridays

• United States
• Restaurants
• 700 & Above Employee

• Server/Shift Lead/Trainer

  • Apr 2005 - Jul 2006

  • As shift lead, performed standard server duties, trained new hires, and assigning cleaning, beautification and maintenance duties to staff • As shift lead, performed standard server duties, trained new hires, and assigning cleaning, beautification and maintenance duties to staff