Experience

StreamSets Inc.

• United States
• Software Development
• 200 - 300 Employee

• Senior Technical Writer

  • Oct 2022 - Present



VMware

• United States
• Software Development
• 700 & Above Employee

• Senior Technical Writer

  • Jan 2014 - Oct 2022

  * Created and maintained documentation for Horizon Cloud Service offerings on multiple cloud platforms, as well as Horizon DaaS and Horizon on-premises virtual desktop and application deployments. * Served as sole writer for Horizon DaaS and HCS on IBM Cloud products and senior writer for Horizon on-premises product, with responsibility for creating documentation strategies and representing Information Experience on cross-functional teams.* Contributed to a wide range of documents, including architecture planning, deployment, security, and administration (authentication, infrastructure monitoring, etc.).* Authored documents in XML tool chain (XMetaL and Oxygen XML editors, SDL Publication Manager) using DITA structured authoring and managed files in SDL CMS, Git, and Perforce.* Maintained legacy documents in MadCap Flare and later converted them for VMware tool chain.* Initiated OpenAPI/Swagger REST API documentation project for VMware {code} site and created new Horizon DaaS REST API Getting Started guide.* Delivered feature documentation on weekly release cycle as HCS product transitioned to SaaS model.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Technical Writer

  • Sep 2012 - Jan 2014

  As member of Dell Services on-site team, created documentation for Harvard Pilgrim Health Care IT initiatives.* Using Adobe RoboHelp, developed and maintained online help system for Harvard Pilgrim Online Quoting and Renewals systems and for new versions of HPHConnect web portals for brokers and employers.• Designed and wrote document sets for Xen to VMware server migration, Oracle to Exadata database migration, and Oracle and AMISYS security integration.• Created workflow specs and coding standards for implementation of Continuous Integration (CI) in Java development environment with SVN, Maven, Hudson, Nexus, and other tools.• Wrote sample SOAP requests, technical specs, and XML templates documents for XML web services update.• Contributed to system design, workflow, and application landscape documentation for Enterprise Data Warehouse (EDW) system that gathers data via Datastage ETL.



Siemens Healthineers

• Hospitals and Health Care
• 700 & Above Employee

• Technical Writer

  • Jul 2010 - Sep 2012

  Managed documentation process for Point of Care Informatics and contributed to documentation for diagnostic devices in FDA-regulated environment.• Worked with on-site team of programmers and validation engineers using Agile development process.• Wrote online help in Adobe RoboHelp and built full documentation set as sole writer for the RAPIDComm Data Management System.• Wrote release, installation, and HIS/LIS interface documents for blood gas and urinalysis devices.• Managed localization, version control, validation, and release processes.



Allscripts

• United States
• Software Development
• 700 & Above Employee

• Technical Writer

  • Apr 2008 - Jul 2010

  (Eclipsys before merger with Allscripts)Managed documentation process for enterprise-level healthcare revenue cycle products.• Wrote and edited documentation as sole writer for Patient Financials Management products.• Using Adobe FrameMaker, built full document set for Sunrise Patient Financials 11.6 and 5.0.• Contributed to new documentation for integrated Access Manager/Patient Financial Manger product.• Documented both text-based (UNIX) and web-based user interfaces.• Created frequent regulatory updates for grouper and pricer systems.• Led international team and developed standardized document delivery procedures.



Merge Healthcare, an IBM Company

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Technical Writer

  • Oct 2005 - Apr 2008

  (AMICAS before acquisition by Merge Healthcare)Authored all documentation for Financial Products Group, which produces financial systems for radiology and imaging practices.• While based in Boston, worked remotely with development team—including software engineering, QA, and Product Management—based entirely in Daytona Beach.• Re-wrote all manuals for legacy Sentinel practice management product, migrating content between Microsoft Word and Adobe FrameMaker.• Developed documentation set for new Vision Series Financials product suite.• Created documentation for upcoming Insight Dashboards reporting and analysis product based on Cognos 8 Business Intelligence.



From the Top

• United States
• Musicians
• 1 - 100 Employee

• Manager of Institutional Giving

  • Feb 2004 - Sep 2005

  • Developed and wrote all grant proposals for non-profit multimedia organization, with focus on radio, television, and web projects• Reached FY05 Institutional Giving goal of approximately $1M. • Developed and wrote all grant proposals for non-profit multimedia organization, with focus on radio, television, and web projects• Reached FY05 Institutional Giving goal of approximately $1M.



New England Historic Genealogical Society

• United States
• Libraries
• 1 - 100 Employee

• Grant Writer

  • Oct 2002 - Jul 2003

  • Created proposals and informational materials for electronic data delivery projects.• Wrote successful NEH Challenge Grant for web development initiative, generating over $2M in revenue. • Created proposals and informational materials for electronic data delivery projects.• Wrote successful NEH Challenge Grant for web development initiative, generating over $2M in revenue.



Meta Software

• United States
• Financial Services
• 1 - 100 Employee

• Technical Writer

  • Jun 2000 - Jan 2002

  • Planned and wrote hardcopy and PDF manuals for new WorkForecaster and MetaSoft Works application packages using FrameMaker. • Built new HTML Help systems using Microsoft HTML Help.(Layoff in January 2002) • Planned and wrote hardcopy and PDF manuals for new WorkForecaster and MetaSoft Works application packages using FrameMaker. • Built new HTML Help systems using Microsoft HTML Help.(Layoff in January 2002)



Wolters Kluwer

• Netherlands
• Information Services
• 700 & Above Employee

• Technical Writer

  • Feb 1999 - May 2000

  • Wrote content and coded HTML for all web-based documentation for 4.0, 4.1, and 4.2 releases of Ovid Online interface software, primarily using HomeSite.• Contributed to other documentation projects, including specification for new linking technology, web-based Help (using RoboHELP), System Administration Manuals, and User Guides (FrameMaker, Word, and PDF documents). • Wrote content and coded HTML for all web-based documentation for 4.0, 4.1, and 4.2 releases of Ovid Online interface software, primarily using HomeSite.• Contributed to other documentation projects, including specification for new linking technology, web-based Help (using RoboHELP), System Administration Manuals, and User Guides (FrameMaker, Word, and PDF documents).



Read to Lead

• United States
• E-Learning Providers
• 1 - 100 Employee

• Associate for Development

  • Sep 1997 - Jan 1999

  • Wrote proposals, marketing materials, and presentations for software products and related services.• Created detailed financial and activity reports for software development projects. • Wrote proposals, marketing materials, and presentations for software products and related services.• Created detailed financial and activity reports for software development projects.