Program Manager

• Oct 2019 - Present

VP of Product - Homecare

• Jan 2018 - Oct 2019

Director Product Management

• Mar 2017 - Jan 2018

Senior Product Manager – Clinical Solutions

• Jul 2013 - Jan 2018

In my role as Brightree’s Product Manager, I championed comprehensive clinical product solution planning efforts in the company with a focus on clinical solutions. I maintained mature development, quality, release, customer trials, and beta management for the home health and hospice product line. On a daily basis, I supported multiple scrum teams and product owners through the definition, development, and validation of modernized care solutions across multiple channels (including mobile). I also collaborated closely with upper management to optimize technical product strategy, including the Chief Technology Officer (CTO), Chief Marketing Officer (CMO), and Chief Operating Officer (COO). I owned key metrics/reporting regarding revenue growth, customer retention, regulatory compliance, and efficiency gains across all departments. Some key contributions and responsibilities from this role include: -- Boosting customer retention-- Increasing sales and sales revenue-- Owning change management as leader of a high-impact team implementing new tools and processes. -- Act as an insightful resource for the executive management teams in support of key business decisions, employee recruitment, and enterprise-wide process improvements. -- Yielded company recognition as the top technology solutions provider by pioneering a point-of-care application. -- Featured in/author of multiple public articles as an industry thought leader outlining the first native, complete, and disconnected iPad electronic health record (EHR) solution now available to clinicians across the country. -- Recipient of the 'Technology Solutions Provider' award from the 2016 SSA Impact Awards -- Finalist of the 'SSA Standout : Mobile Health' award from the 2016 SSA Impact AwardsFor more detailed information of my accomplishments, responsibilities, please contact me on LinkedIn. Show less

Product and Solutions Manager – Mobile Financial Services

• 2012 - 2013

While serving National Cash Register as the Product/Solutions Manager, I developed financial products/services spanning end-to-end lifecycle management, metrics reporting, quality control, profit and loss (P&L), strategic planning, roadmap creation, and customer experience for a $7M product line. I trained and supervised 3 cross-functional teams through the navigation of concept development and new product introduction. Some key contributions from this role include: -- Launched the company’s first own IP mobile banking platform, partner channel mobile banking reseller/referral program, and various other successful Omni-channel products. -- Chosen to prepare and facilitate executive business center presentations to high-value clientele. -- Contributed to the CFO’s “Disruptive Innovation Forum” on a regular basis. -- Recipient of Employee Award for reaching enterprise-wide top percentile recognition among new employees -- Responsible for bridging processes among international teams to develop and bring to market software solutions. -- Responsible for responding to and pricing RFPs across the globe. Show less

Senior Manager – Technical Sales and Product Management

• 2011 - 2012

During my time as Huwaei’s Senior Manager of Technical Sales and Product Management, I safeguarded key company relationships with AT&T and development partners while owning product management efforts surrounding multiple lines, including customer requirements, roadmaps, requests for proposal (RFPs), delivery of supply chain logistics, and daily task delegation. I coordinated with various internal teams to support product planning, executive meetings, technical projects, and marketing initiatives. Some key contributions from this role include: -- Participated in the successful product lifecycle management of the company’s first feature phone, smartphone, 4G mobile broadband, fixed wireless device, and tablet. -- Landed $100M contract sales (up from $3M annual) in one year’s time (2011). -- Pioneered a new standard MS Project plan for AT&T new device acceptance. -- Selected to manage GoPhone, company-owned retail, national retail, emerging devices organization, and AT&T Business Solutions sectors simultaneously. -- Recognized as Top Sales Engineer for Tier 1 Accounts (2011). Show less

Product Manager – Nokia Messaging

• 2007 - 2011

As the Product Manager for the messaging sector of Nokia, I spearheaded end-to-end infrastructure and user experience (UX) for the company’s messaging service sector, including project management and overall functionality. I remained abreast of industry trends during my time in the role to effectively manage a key product roadmap focused on value-added solutions aligned with business-specific needs. I also synergized prominent relationships with key decision makers, device manufacturers, and external operators. Some key contributions from this role include: -- Prompted 6M activations within significant product launches through intensive market analysis. -- Realized a 50% activation rate of service requiring internet connectivity by delivering pre-loaded software on the first S40 QWERTY device. -- Entrusted to own company-wide competitive strategy practices as the leader of service launch teams. -- Orchestrated new subscriber audits to assess current performance forecast long-term planning needs. -- Earned promotion into role following one year of success as the company’s Product Manager – White Label Maintenance Release (2007 – 2008). Show less

Product Manager - White Label Solutions

• 2007 - 2008

Recruited to this leading global supplier of mobile phones following success in cooperative work assignments; promoted to current role as a result of strong technical and leadership performance.Held key responsibilities for gathering, prioritizing and analyzing customer support cases in preparation of maintenance releases. Worked with Sales and Support groups to identify issues and assess their impact. Negotiated issue resolution for each release.

Test Engineer

• 2004 - 2006

Security Consultant

• May 2003 - Aug 2003