Service Desk Technician

• Jul 2021 - Present

• Troubleshoot and support a wide variety of customers by processing inbound phone calls and tickets through our Autotask ticketing system. • Utilize Remote Desktop Manager to access servers for our customers to manage Active Directory both on-prem and Azure in the cloud and perform various task from creating and terminating accounts, adding and removing group policies or password resets. • Using Datto RMM software for our customers to manage their client devices and servers, in addition would remote in to end user devices to provide remote support. • Experience using the Microsoft customer support portal to purchase and manage licenses and to access different admin center such as Azure, O365, Teams, and Exchange. • Knowledge in different applications such as SQL server management express, MFA, Salesforce, Unix/Unidata, and Oracle admin. • Perform PC setups, onboarding and offboarding

IT Asset Management Specialist

• Aug 2020 - Jun 2021

• Manage the company assets using SysAid software to make sure inventory and asset records are accurate and up-to-date• Prepare, process, and ship out equipment or supply requests to our employees using our ticketing system. Ensuring proper data entry is completed of the assets or supplies that were shipped.• Work with additional teams within the company on new and on-going projects to ensure that they have the proper tools and equipment needed to complete their jobs out in the field.• Provide daily and weekly reporting of our assets and inventory stock levels of supplies. Provide forecasting of equipment that is needed for on-going and new project initiatives.• Work with the finance team on yearly audits of the company assets.• Project management for the destruction/recycling of any assets out of our life cycle• Responsible for reaching out and retrieving any outstanding IT equipment from replacement equipment or terminated employees out in the field.

Mobile Device Technician

• Sep 2018 - Aug 2020

• Provide level 2 & 3 tech support to our staff by phone, email, or ticketing system.• Troubleshoot mobile devices that include Android Samsung tablets and Iphones.• Responsible for inventory control of mobile devices which include tablets and iPhones using SysAid Asset software.• Manage our devices with our MDM (mobile device management) system. Using Soti Mobicontrol and in the process of migrating over to VMware Workspace One to manage and configure all mobile devices.• Perform application deployments and updating apps to ensure software is the update and secure with the latest patches.• Knowledge using KME (Knox Mobile Enrollment) and ABM (Apple Business Manager)• Manage portals for our different providers Verizon and AT&T accounts that consists of our lines for our tablets, cellphones, and machine-to-machine account.

Account Manager

• Feb 2015 - Aug 2018

- Deliver exceptional account service to strengthen customer loyalty and build a strong relationship with the customer. - Address customer questions and concerns regarding products, prices and availability. - Execute sales plans and strategies to help drive growth and GDP. - Support communication from District Sales Manager with day-to-day information, to include new item innovation into the market place, help minimize waste and costs, and develop work associates to ensure maximum sales results.

Produce & Cashier

• Sep 2013 - Aug 2014

General Merchandise Clerk

• Jul 2010 - Sep 2013

Courtesy Clerk

• Dec 2008 - Jul 2010