Experience

Kellett School, The British International School in Hong Kong

• Hong Kong
• Education Administration Programs
• 100 - 200 Employee

• IT Support Officer

  • Oct 2018 - Present

  - Assist the faculty staff to manage the teaching applications, Google Suite and Google Classroom - Offer hardware (both Mac and PC) troubleshooting for faculty staff, students - Resolve software issues e.g. macOS, and software arisen by students - Communicate with vendors to provide suitable hardware repairs and maintenances - Use MDM Mosyle to deploy apps for Mac computers and iPad devices - Setup iPad devices, mac computers for the school use in a regular time - Inventory recording using the Parago system - Manage printing system using Paper Cut software for all staff and students Show less



PrimeCredit Limited

• Hong Kong
• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2017 - Aug 2018

  - Provided customer services at the front desk - Handled daily financial transactions and customers' enquiries - Solicited new business through in-branch sales and marketing campaigns - Provided customer services at the front desk - Handled daily financial transactions and customers' enquiries - Solicited new business through in-branch sales and marketing campaigns



Senco-Masslink Technology Limited

• Hong Kong
• Information Technology & Services
• 1 - 100 Employee

• Apple Authorize Engineer-Outsourced staff at Hong Kong International School

  • Jul 2016 - Aug 2017

  - Provided technical support for the hardware, Apple devices to all staff and Middle School and High School Students - Performed Apple diagnostics (using AST) for the Apple hardware and hardware replacements using the Apple protocols - Reported and updated the working statuses to the Service Leader and worked with the in-house technical staff to accomplish tasks, like WiFi troubleshooting - Offered technical support and assisted the corresponding teaching staff on the assessments, e.g. NWEA, MIST and AAPPL assessments - Responded to the requests and resolved the issues raised by the clients using the ticket system Show less



CC production House

• United States
• Events Services
• 1 - 100 Employee

• Graphic Designer

  • Oct 2015 - Jul 2016

  - Developed Wireframes, Visual Mockups and Prototypes for web on mobile and desktop platforms - Demonstrated an outstanding creative concept of various design projects including all kinds of advertising and event materials - Paid close attention to the projects from the concept development, artwork design and production independently - Developed Wireframes, Visual Mockups and Prototypes for web on mobile and desktop platforms - Demonstrated an outstanding creative concept of various design projects including all kinds of advertising and event materials - Paid close attention to the projects from the concept development, artwork design and production independently



Abercrombie & Fitch Co.

• United States
• Retail
• 700 & Above Employee

• Brand Representative

  • Jul 2013 - Aug 2015

  - Provided customer service by anticipating and responding to customer needs - Demonstrated a keen awareness of the store environment by ensuring it is always approachable and welcoming - Initiating conversations and connecting with the potential customers - Provided customer service by anticipating and responding to customer needs - Demonstrated a keen awareness of the store environment by ensuring it is always approachable and welcoming - Initiating conversations and connecting with the potential customers