Experience

SnapScan

• Information Technology & Services
• 1 - 100 Employee

• Fraud and operations specialist

  • Jul 2022 - Present



PayGenius

• South Africa
• Financial Services
• 1 - 100 Employee

• Fraud Analyst

  • Mar 2019 - Jun 2022

  As a Fraud Analyst, my roles and responsibilities are as follow: Identify fraud patterns through the monitoring of high‑risk countries and merchants Engage with the bank and merchants to resolve chargeback cases Resolving failed payment, user creation or any other platform related queries Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customersʼ accounts Provide support to the Operational and Business units of the organization on fraud related matters Responsible for maintaining knowledge of fraud situation in the industry Report risk information and findings to the immediate supervisor in a timely manner Actively participate in team meetings; share information and make suggestions for improvements to fraud operations. Show less



Powertime

• South Africa
• Information Technology & Services
• 1 - 100 Employee

• Technical Support Engineer

  • Oct 2017 - Jun 2022

  As a Senior technical support engineer, my roles and responsibilities are as follow: Resolving network issues, configuring operating systems and provide efficient support to users Responding to technical support tickets Contacting users to find out the nature of the technical or IT issue Maintaining good client relations and helping on daily Operations process for the growth of the organisation. Organizing campaign by using Mail chimp software Administering Powertime Facebook account. Training new employees on the systems. Show less