Information Technology Specialist

• Aug 2019 - Present

inbound receiver

• Oct 2016 - Apr 2019

Fullfill customer orders. Check shipment address. Recieve inventory. Package product for shipment. Use lift to place recieved inventory and find products for customers. Certified in both paletjack and lift/cherry picker. Fullfill customer orders. Check shipment address. Recieve inventory. Package product for shipment. Use lift to place recieved inventory and find products for customers. Certified in both paletjack and lift/cherry picker.

Product Sales Manager

• Aug 2016 - Oct 2016

Provide customers with the products. Install parts (if applicable). Keep inventory in house and order replacements. Recieve daily shipments. Balancing daily transactions and sales. Provide customers with the products. Install parts (if applicable). Keep inventory in house and order replacements. Recieve daily shipments. Balancing daily transactions and sales.

Technical Support

• Jan 2013 - May 2016

Provided base level IT support to non-technical personnel within the business.Managed call flow and responded to technical support needs of customers.Resolved customer issues in a clear, courteous and straightforward manner.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centerenvironment.Accurately documented, researched and resolved customer service issues.Mastery of customer service management systems and databases.Identified and solved technical issues with a variety of diagnostic tools.Resolved problems with malfunctioning products.Installed software, modified and repaired hardware and resolved technical issues.

Credit Analyst

• Jan 2008 - May 2012

While working at Citi Cards, I would review current or recent credit bureau reports and make judgmentaldecisions based off what information was provided.Review credit card applications for approve or decline based about information provided on application,employers, and credit report.Maintain credit card accounts and judgmentally review to see if there should be an adjustment in the limit.Review flex spending account with credit report, income and assets, to see if the line of credit can remainopen with the limit or if an adjustment needs made.Along with this, I would also work through testing new types of credit cards, programs, and processes tomake sure they worked flawlessly before introducing it for clients and costumers.Also reaching out to the sponsors of the test for resources and additional information if a problem ispresent to resolve the issue at hand.Work for up to, but not limited to, 10 different tests at any point in time.Have weekly meetings with supervisors to advise how things were going with the test and let them knowany changes that need made.Keep track on clients individual accounts and follow up with any clients that were participating incertain tests.Any time that the tests were not as busy, I would work any process through out the entire bank that wasbehind in work or needs additional help.Good multi tasking and staying on track Work well in a team or alone, with little to no supervisionKeeping on the tasks at hand and maintaining professionalism Maintain/approve/decline/increase/decrease clients credit cards/lines of credit/credit card application.Processing on average 750-1000 different clients accounts/cards, as well as working up to 10 differentprocesses being testing before it rolls out all across Bank/Corp to make sure everything works fine and ifany problems are present, either fix them.If tests were slow, also working any process in the bank that was behind

Assembler And Painter

• Feb 2007 - Feb 2008

Assemble/Paint/Cut doors and windows according to how it was ordered.Painting using a gun with sheet metal, hinges, molding, and frames.Cutting wood for door designs and for windows.Building doors from start to finish, if a special order, and assembling doors that needed to be shipped out.Applied caulk, sealants and other agents to installed surfaces.Accurately estimated time and materials costs for projects.Completed tear-down of existing structures and prepared for new construction