Experience

Validity Research

• Canada
• Market Research
• 1 - 100 Employee

• Political Survey Contractor

  • Apr 2021 - Present

  Responsibilities included converting cold-call surveys for market research purposes, while demonstrating excellent oral communication skills in order to collect and report data accurately. Excelled to becoming a top performer within the first 30 days of employment, demonstrating conversation rates in the top 3% of daily performance frequently. Responsibilities included converting cold-call surveys for market research purposes, while demonstrating excellent oral communication skills in order to collect and report data accurately. Excelled to becoming a top performer within the first 30 days of employment, demonstrating conversation rates in the top 3% of daily performance frequently.



ABC Fine Wine & Spirits

• United States
• Wine & Spirits
• 400 - 500 Employee

• Sales Associate

  • Feb 2020 - May 2020

  Assisted guests daily utilizing and demonstrating extensive knowledge of fine wines, spirits & specialty beer selections. Demonstrated extreme proficiency in wine knowledge and up selling procedures. Consistently converted single bottle orders to multiple bottle and case orders. Assisted guests daily utilizing and demonstrating extensive knowledge of fine wines, spirits & specialty beer selections. Demonstrated extreme proficiency in wine knowledge and up selling procedures. Consistently converted single bottle orders to multiple bottle and case orders.



Wine & Corks

• Orlando, Florida, United States

• Assistant Manager

  • Dec 2018 - Feb 2020

  Demonstrated extensive knowledge of fine wines and appropriate food pairings as assistant manager to ensure a quality customer service experience to guests. Provided tastings and recommendations as well as anticipated product placement within the store. Demonstrated outstanding bottle to case conversion rates. Trained and demonstrated exceptional knowledge on Italian and Spanish wines as well as several other popular wine regions. Demonstrated extensive knowledge of fine wines and appropriate food pairings as assistant manager to ensure a quality customer service experience to guests. Provided tastings and recommendations as well as anticipated product placement within the store. Demonstrated outstanding bottle to case conversion rates. Trained and demonstrated exceptional knowledge on Italian and Spanish wines as well as several other popular wine regions.



Sherwin-Williams

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Sales Specialist

  • Dec 2017 - Jul 2018

  Supported sales efforts at Sherwin-Williams paint store, servicing wholesale and retail customers by assisting in person and over the phone by presenting appropriate products and services, maintaining precise work order files and formulas, pulling appropriate products from the sales floor or warehouse, and tinting and mixing them to customer specifications. Supported sales efforts at Sherwin-Williams paint store, servicing wholesale and retail customers by assisting in person and over the phone by presenting appropriate products and services, maintaining precise work order files and formulas, pulling appropriate products from the sales floor or warehouse, and tinting and mixing them to customer specifications.



CapTel Service Specialists

• United States
• 100 - 200 Employee

• Captioning Assistant

  • Mar 2017 - Aug 2017

  Provided live telephone captioning for our customers telephone conversations for the deaf and hard-of-hearing community by listening to phone conversations and repeating the conversation back, as it happens, into a voice recognition software system maintaining a high level of accuracy and speed. Provided live telephone captioning for our customers telephone conversations for the deaf and hard-of-hearing community by listening to phone conversations and repeating the conversation back, as it happens, into a voice recognition software system maintaining a high level of accuracy and speed.



Teavana

• United States
• Retail
• 300 - 400 Employee

• Sales Associate

  • Aug 2015 - Aug 2016

  Provided a quality customer service experience by educating & assisting guests through exploration & sampling in a team effort to meet daily sales quotas. Provided a quality customer service experience by educating & assisting guests through exploration & sampling in a team effort to meet daily sales quotas.



Sunglass Hut

• Italy
• Retail Apparel and Fashion
• 700 & Above Employee

• Commission Sales Associate

  • Jun 2015 - May 2016

  U​​tilized The Sunglass Hut Experience tools to consistently deliver sales plan and company objectives, consistently met sales goals in one of the highest grossing national locations. Demonstrated extreme talent for multitasking in customer service working with some of the highest store volumes and most exclusive products. U​​tilized The Sunglass Hut Experience tools to consistently deliver sales plan and company objectives, consistently met sales goals in one of the highest grossing national locations. Demonstrated extreme talent for multitasking in customer service working with some of the highest store volumes and most exclusive products.



Godiva Chocolatier

• United States
• Food and Beverage Services
• 700 & Above Employee

• Sales Associate

  • Sep 2014 - Aug 2015

  Prepared and sold fresh gourmet chocolate selections daily. Utilized and demonstrated proficiency using Point of Sale systems to assist & educate guests by providing recommendations for purchase. Prepared and sold fresh gourmet chocolate selections daily. Utilized and demonstrated proficiency using Point of Sale systems to assist & educate guests by providing recommendations for purchase.