Experience

NuMSP

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Field Services Engineer

  • Aug 2022 - Present

  There are a number of tasks Jonathan needs to accomplish including configuration, troubleshooting, and monitoring the functioning of personal computers and server systems, undertake pre-emptive maintenance on telecommunication equipment, aid other teams in supporting different operating systems, besides Wide Area Network (WAN) and Local Area Network (LAN), Virtual Local Area Network (LAN) and respond to phone calls, messages and e-mails relating to system issues or hardware problems.

• Technical Support Specialist / Service Coordinator

  • Dec 2021 - Aug 2022

  Jonathan ensures that all technical aspects are functioning properly. Jonathan's responsibilities include maximizing the capabilities of a computer system and recommending solutions such as: Handling customer technical support cases through phone and email submission, Updating the company website with tech tips and brief documents, evaluating system potential through assessing compatibility of new programs with existing programs, improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations, maintaining system functionality by testing computer components, achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action, maintain client confidence by keeping their information confidential, and preparing reference material for users by drafting operation instructions Show less



Allied Universal

• United States
• Professional Services
• 700 & Above Employee

• Shift Supervisor

  • Jan 2020 - Dec 2021

  Jonathan supervises and coordinates the delivery of quality services for Digital Realty and their many hosted customers. Acts as a liaison between Account Manager, Data Center Manager, Real Estate Management, Engineers and professional security officers. Jonathan possess effective written and oral communication and interpersonal skills with the ability to deal with all levels of personnel and the general public in a professional and effective manner. He is staffed on an assigned shift, providing coaching, recognition and discipline within approved empowerment range. Show less

• Security Professional

  • Jul 2019 - Jan 2020

  Jonathan monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of Digital Realty. Writes report of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.



Best Buy

• Retail
• 700 & Above Employee

• Home Theater Specialist

  • Jul 2017 - Jun 2019

  Jonathan maintained a professional relationships that met company core values, internal and external, while increasing store sales. He maximized all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors. Assisted in selling consultatively and making recommendations to prospects of the various products and solutions that the company offered. Jonathan decreased the rate of returns throughout the retail department by maintaining a positive working team relationship with all support departments, and by empowering employees to improve customer relations. Show less



Domino's

• United States
• Restaurants
• 700 & Above Employee

• Assistant Manager

  • Jun 2013 - Jun 2017

  Jonathan calculated future needs in kitchenware and equipment and placing orders, as needed. he trains employees on specific duties and assisted them in their jobs to perform more efficiently. He also assessed and assisted in emergency situations while also maintaining the general safety of customers, employees, and the store. Jonathan was responsible for everything that happens during the shift. This included cost control, inventory control, cash control and customer relations. He set the tone and the example for the store and had to be on his A game 100% of the time. Show less