Experience

Captel Inc

• United States
• Telecommunications
• 1 - 100 Employee

• Training Assistant

  • May 2019 - Present

  Collaborate with trainers to present information and teach new skills to newly hired employees. Demonstrate technical skills to trainees. Assess and track trainee performance and deliver personalized coaching to help trainees attain quality standards. Training classes include up to 16 new employees over a four-week training course.

• Captionist

  • May 2015 - Present

  Processed high volumes of phone calls for deaf and hard of hearing clients. Created captions using proprietary software that required clearly articulated speech and on-the-fly editing.



SNAP (Sensory Neuroscience, Attention, and Perception) Lab at UWM

• Milwaukee, WI

• Research Assistant

  • Jan 2015 - May 2015

  Processed and debriefed experimental participants, Conducted literary research, evaluated contemporary studies conducted by other research labs, and presented internally to fellow researchers. Collaborated with fellow investigators on experimental design and methods, Areas of research included exploring how the brain interfaces with behavior regarding attention in visual and aural perception. Processed and debriefed experimental participants, Conducted literary research, evaluated contemporary studies conducted by other research labs, and presented internally to fellow researchers. Collaborated with fellow investigators on experimental design and methods, Areas of research included exploring how the brain interfaces with behavior regarding attention in visual and aural perception.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • 2005 - 2008

  Delegated tasks efficiently to coworkers, accurately managed daily money-handling, assisted with inventory management. Directly served dozens to hundreds of customers daily, honing my customer service skills to cultivate warm, yet professional relationships with patrons and fellow baristas. Delegated tasks efficiently to coworkers, accurately managed daily money-handling, assisted with inventory management. Directly served dozens to hundreds of customers daily, honing my customer service skills to cultivate warm, yet professional relationships with patrons and fellow baristas.