Senior Implementation Consultant

• Apr 2023 - Present

Customer Success Manager

• Feb 2022 - Apr 2023

Senior Implementation Consultant

• Jun 2021 - Feb 2022

• Lead, manage and coordinate multiple customer implementations simultaneously. • Gather customer requirements and translate to ProcessUnity’s capabilities. • Develop and deliver deep product and technical expertise to ProcessUnity customers. • Configure ProcessUnity’s software applications for customers using an enablement approach. • Track project plans, and report project progress to appropriate parties. • Participate in knowledge transfer sessions, product training and other strategic initiatives as needed. • Provide a mixture of remote and onsite customer implementation workshops. • Consult with customers on system configuration based on product and industry best practices. • Facilitate touch points and status meetings with customers in a timely and professional manner. • Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes/policies/procedures. • Maintain working knowledge of ProcessUnity solutions, platform features and best practices. Show less

Solutions Architect

• Jul 2020 - Jun 2021

Principal Consultant

• Sep 2019 - Jun 2021

Senior IT Implementation Consultant

• Jan 2014 - Jun 2021

* Support new and existing Core|HR system projects* Implement both new applications and enhancements to existing systems* Implement the Core|HR Human Resources Management System (HRMS) in new sites* Liaise with a diverse client portfolio to understand their HR business requirements* Implement full project lifecycles, from initiating a project, client training, implementation, UAT support and live running* Requirement analysis gathering and completion of final specifications* Provide knowledge of IT initiatives.* Provide analysis and recommendations to HR business users* Manage and deliver on project deadlines. Show less

QA Software Consultant

• Jul 2011 - Dec 2013

• Testing software to ensure the client receives a user-friendly software package• Following User Acceptance Testing methodology with clients• Report and repair any bugs/errors found with the software• Constant contact with developers and implementers• Preparing test plans, release notes to document all changes and modifications within Core products

Finance and Procurement Department

• Apr 2010 - Sep 2010

• Arranging meetings, inviting people to meetings and booking rooms to hold the meetings • Obtaining Credit Card statements for the company and recording them on an Excel Spreadsheet • Posting of journals, accruals and prepayments as necessary to update the general ledger • Assisting with the Preparation of Monthly Shared Services Accounts pack • Arranging meetings, inviting people to meetings and booking rooms to hold the meetings • Obtaining Credit Card statements for the company and recording them on an Excel Spreadsheet • Posting of journals, accruals and prepayments as necessary to update the general ledger • Assisting with the Preparation of Monthly Shared Services Accounts pack

Account Tracker

• Nov 2008 - Dec 2009

• Checking accounts and initiating action if they are overdrawn without arrangement or are in excess of agreed arrangements • Contacting clients to inform them if they were behind on loan repayments • Networking with appropriate professionals, customers, and branch workers • Checking accounts and initiating action if they are overdrawn without arrangement or are in excess of agreed arrangements • Contacting clients to inform them if they were behind on loan repayments • Networking with appropriate professionals, customers, and branch workers