Jonathan Phillips
Co-Founder at Arcadia- Claim this Profile
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Bio
Carlos Adrian L.
I've worked with Jono for sometime as we both were part of the Support Team for Annexa. Jono was someone who has great expertise leading the Support Team. He was very professional in his dealings and shares his knowledge and ideas. Apart from that, he was very versatile as he was also working on other tasks. Later on, he moved to Professional Services team doing Netsuite implementations. He was involved in various and complex projects and he was able to complete those with flying colors and satisfaction from the customers. I recommend Jono as a leader and consultant for Netsuite practice.
LinkedIn User
Jonathan expertly filled the role of Functional Support Lead for just over two years. I was impressed by Jonathan's ability to deal even the toughest clients. He is pragmatic on his approach and he's able to juggle project and support tasks effortlessly. He is dependable, trustworthy and pleasant to work with. As a team member or a leader, Jonathan earns my highest recommendation. :)
Carlos Adrian L.
I've worked with Jono for sometime as we both were part of the Support Team for Annexa. Jono was someone who has great expertise leading the Support Team. He was very professional in his dealings and shares his knowledge and ideas. Apart from that, he was very versatile as he was also working on other tasks. Later on, he moved to Professional Services team doing Netsuite implementations. He was involved in various and complex projects and he was able to complete those with flying colors and satisfaction from the customers. I recommend Jono as a leader and consultant for Netsuite practice.
LinkedIn User
Jonathan expertly filled the role of Functional Support Lead for just over two years. I was impressed by Jonathan's ability to deal even the toughest clients. He is pragmatic on his approach and he's able to juggle project and support tasks effortlessly. He is dependable, trustworthy and pleasant to work with. As a team member or a leader, Jonathan earns my highest recommendation. :)
Carlos Adrian L.
I've worked with Jono for sometime as we both were part of the Support Team for Annexa. Jono was someone who has great expertise leading the Support Team. He was very professional in his dealings and shares his knowledge and ideas. Apart from that, he was very versatile as he was also working on other tasks. Later on, he moved to Professional Services team doing Netsuite implementations. He was involved in various and complex projects and he was able to complete those with flying colors and satisfaction from the customers. I recommend Jono as a leader and consultant for Netsuite practice.
LinkedIn User
Jonathan expertly filled the role of Functional Support Lead for just over two years. I was impressed by Jonathan's ability to deal even the toughest clients. He is pragmatic on his approach and he's able to juggle project and support tasks effortlessly. He is dependable, trustworthy and pleasant to work with. As a team member or a leader, Jonathan earns my highest recommendation. :)
Carlos Adrian L.
I've worked with Jono for sometime as we both were part of the Support Team for Annexa. Jono was someone who has great expertise leading the Support Team. He was very professional in his dealings and shares his knowledge and ideas. Apart from that, he was very versatile as he was also working on other tasks. Later on, he moved to Professional Services team doing Netsuite implementations. He was involved in various and complex projects and he was able to complete those with flying colors and satisfaction from the customers. I recommend Jono as a leader and consultant for Netsuite practice.
LinkedIn User
Jonathan expertly filled the role of Functional Support Lead for just over two years. I was impressed by Jonathan's ability to deal even the toughest clients. He is pragmatic on his approach and he's able to juggle project and support tasks effortlessly. He is dependable, trustworthy and pleasant to work with. As a team member or a leader, Jonathan earns my highest recommendation. :)
Experience
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Arcadia Labs
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Australia
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Software Development
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1 - 100 Employee
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Co-Founder
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Sep 2021 - Present
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Annexa - NetSuite Solution Provider
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Solution Lead / Senior NetSuite Consultant
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Nov 2020 - Feb 2023
• Architect solutions, lead implementations and development team to integrate new SaaS systems for clients within new and existing infrastructure• Lead & manage projects and work with account managers and professional services teams to deliver implementations.• Work on-site with high-value clients to provide continuous business improvement and operational excellence• Work with technical teams to design and deploy applications, automations, integrations, web stores and point of sale systems. • Train end users on how to effectively use their systems and applications Show less
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Functional Support Lead
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Oct 2018 - Nov 2020
• Manage the support team and ensure the team meets and exceeds the Service Level Agreements with customers• Evaluate, review and build out best practice processes to improve customer experiences and outcomes• Manage support contracts, projects and assist in the on-boarding of new clients.• In collaboration with account managers and professional service teams, ensure that the customer is delivered a unified message and experience across all channels.• Hire, train and coach support representatives and functional consultants• Coordinate, manage the delivery of internal process and system improvements Show less
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NetSuite Functional Consultant
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Jan 2018 - Nov 2020
• Architect solutions and work alongside an implementation and development team to integrate new SaaS systems for clients within new and existing infrastructure• Manage projects and work with account managers and professional services teams to deliver implementations.• Work on-site with high-value clients to provide continuous business improvement and operational excellence• Work with technical teams to design and test automation and integrations• Train end users on how to effectively use their systems and applications Show less
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NetSuite Support and Services Consultant
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Jun 2017 - Jan 2018
• Manage the support desk and act as first line support Escalate issues as appropriate and utilize correct channels internally and with the customer to ensure resolution within the agreed timeframes• Meet and exceed agreed Service Level Agreements with customers• Manage customer expectations and act as an escalation point to assist with customer queries
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Deakin University
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Australia
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Higher Education
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700 & Above Employee
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Bachelor of Commerce - Specialising in Management Information Systems.
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Mar 2015 - Jun 2019
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Education
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2015 - 2019
Deakin University
Bachelor of Commerce - BCom, Management Information Systems and Services
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